Dining Operations Manager
University of Minnesota Duluth, Duluth, MN, United States
Work the school year, relax all summer, with comprehensive benefits that never take a break!
UMD Dining Services is looking for an Operations Manager. This position is a 40-hour a week with a 10-month appointment time.
UMD Dining Services provides diverse and high-quality dining options across campus, including Superior Dining, our all-you-care-to-eat residential dining center, and a Food Court with five unique concepts—Subs & Wraps, Burgers, Pizza, Burritos, and Grab & Go. We also operate Northern Shores Coffee Shop, two dining kiosks, and a full-service restaurant, along with catering services for campus events. Dining Services focuses on providing diverse food options, sustainability efforts, and quality service to the campus community.
What you’ll be doing:
Ensure a high-quality dining experience for the campus community by upholding standards in food quality, sanitation, and service. (10%)
Coordinate daily staffing for high-volume, complex operational processes. (10%)
Oversee guest experience and uphold standards through coaching and training. (10%)
Observe and report guest trends to improve team performance. (10%)
Oversee inventory levels and manage product orders with accuracy and timeliness. (10%)
Train and mentor team to meet objectives, fostering skill development to strengthen both individual performance and team cohesion. (10%)
Innovate and refine processes and operational efficiencies to elevate guest experience. (10%)
Implement performance management practices and administer corrective actions as needed to maintain accountability and support team excellence. (10%)
Demonstrate proficiency in verbal and written communication to effectively engage with team and management at all levels. (10%)
Prioritize and actively promote a safe work environment by upholding both physical and mental well-being standards, ensuring compliance with safety protocols, and fostering a culture of support and awareness among team members. (10%)
These examples do not include all possible responsibilities in this work and do not limit the assignment of related responsibilities in any position of this class or assignment of responsibilities performed by a lower classification. Dining Services retains the right to change or assign other duties to this position to assist in all areas of Dining Operations based on business needs.
What you'll need:
BA/BS plus at least four years of experience, or combination of related education and experience to equal at least 8 years.
Work Environment
Onsite on the UMD campus
Salary Range
$29.00 - $32.00 per hour; depending on education/qualifications/experience
What we provide (Civil Service/Labor Rep)
Thirteen paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays.
Tuition reimbursement opportunities cover 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellbeing Program (reduction in annual premiums).
Yearly merit increase program.
Many professional development opportunities.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.
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UMD Dining Services is looking for an Operations Manager. This position is a 40-hour a week with a 10-month appointment time.
UMD Dining Services provides diverse and high-quality dining options across campus, including Superior Dining, our all-you-care-to-eat residential dining center, and a Food Court with five unique concepts—Subs & Wraps, Burgers, Pizza, Burritos, and Grab & Go. We also operate Northern Shores Coffee Shop, two dining kiosks, and a full-service restaurant, along with catering services for campus events. Dining Services focuses on providing diverse food options, sustainability efforts, and quality service to the campus community.
What you’ll be doing:
Ensure a high-quality dining experience for the campus community by upholding standards in food quality, sanitation, and service. (10%)
Coordinate daily staffing for high-volume, complex operational processes. (10%)
Oversee guest experience and uphold standards through coaching and training. (10%)
Observe and report guest trends to improve team performance. (10%)
Oversee inventory levels and manage product orders with accuracy and timeliness. (10%)
Train and mentor team to meet objectives, fostering skill development to strengthen both individual performance and team cohesion. (10%)
Innovate and refine processes and operational efficiencies to elevate guest experience. (10%)
Implement performance management practices and administer corrective actions as needed to maintain accountability and support team excellence. (10%)
Demonstrate proficiency in verbal and written communication to effectively engage with team and management at all levels. (10%)
Prioritize and actively promote a safe work environment by upholding both physical and mental well-being standards, ensuring compliance with safety protocols, and fostering a culture of support and awareness among team members. (10%)
These examples do not include all possible responsibilities in this work and do not limit the assignment of related responsibilities in any position of this class or assignment of responsibilities performed by a lower classification. Dining Services retains the right to change or assign other duties to this position to assist in all areas of Dining Operations based on business needs.
What you'll need:
BA/BS plus at least four years of experience, or combination of related education and experience to equal at least 8 years.
Work Environment
Onsite on the UMD campus
Salary Range
$29.00 - $32.00 per hour; depending on education/qualifications/experience
What we provide (Civil Service/Labor Rep)
Thirteen paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays.
Tuition reimbursement opportunities cover 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellbeing Program (reduction in annual premiums).
Yearly merit increase program.
Many professional development opportunities.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.
#J-18808-Ljbffr