Emulation Support Engineer
Siemens AG, California, MO, United States
Job Family: Software
Req ID: 502063
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software and hardware emulation.
We are seeking a highly motivated and technically skilled Emulation Hardware Support Engineer to maintain, monitor, and optimize emulation products and infrastructure across data center, cloud, hybrid environments, and customer sites/data centers.
This role blends hands‑on emulation hardware support and operational ownership with a forward‑looking focus on automation, observability, scalability, and service reliability. The ideal candidate will collaborate closely with R&D, Customer teams, and Operations to ensure high availability, optimal performance, and continued expansion of the emulation infrastructure.
Key Responsibilities
Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end‑of‑life activities
Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact
Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce Product‑lines issues
Perform onsite and remote hardware support at customer locations, Siemens offices, and home‑based dispatch as required
Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation
Execute full system installations, including unboxing, rack‑and‑stack, cabling, hardware assembly, software loading, and initial checkout testing
Collaborate with cross‑functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives
Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems
Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts
Provide basic IT and system administration support as needed to maintain operational continuity
This person will serve as the hardware technical representative, providing proactive onsite support at end‑user locations both domestically and internationally
Qualifications
Bachelor’s in electronic or software engineering, or equivalent experience
Must have prior experience in the troubleshooting and repair of complex electronics hardware
Experience with Linux OS as well as Microsoft Windows
Experience with high‑speed serial data technology and systems
Skilled in technical communication, analytical problem‑solving skill, and working in team environments
Must have the ability to follow technical directions, both in writing and verbally
Experience in the handling of electronics parts (proper grounding procedures, etc.)
Experience working directly with customers
Knowledge of server and network technology is highly desired
Possession of a valid driver’s license and have the flexibility to travel on very short notice regularly
Ability to work in remote customer locations while communicating with multi‑disciplinary teams
Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands‑on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or another hard floor). Must be able to reach and work in sometimes awkward positions when attaching cables and boards
Hands‑on experience with monitoring and automation tools
Proficiency in performance tuning and system observability across hybrid environments
Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
Strong analytical, communication, and troubleshooting skills
Data Center Ops Knowledge and technical knowledge is important
Preferred Skills
Experience with Emulation Hardware support and Emulation Technologies
Experience with handling Electronic and Electrical knowledge is important
Familiarity with enterprise security standards, and compliance‑driven operations
Familiarity with Safety standards is a plus
Understanding of security and compliance frameworks (ISO, NIST, SOC 2)
Passion for automation, self‑healing infrastructure, and continuous improvement
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Organization: Digital Industries
Job Type: Full‑time
Category: Information Technology
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Req ID: 502063
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software and hardware emulation.
We are seeking a highly motivated and technically skilled Emulation Hardware Support Engineer to maintain, monitor, and optimize emulation products and infrastructure across data center, cloud, hybrid environments, and customer sites/data centers.
This role blends hands‑on emulation hardware support and operational ownership with a forward‑looking focus on automation, observability, scalability, and service reliability. The ideal candidate will collaborate closely with R&D, Customer teams, and Operations to ensure high availability, optimal performance, and continued expansion of the emulation infrastructure.
Key Responsibilities
Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end‑of‑life activities
Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact
Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce Product‑lines issues
Perform onsite and remote hardware support at customer locations, Siemens offices, and home‑based dispatch as required
Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation
Execute full system installations, including unboxing, rack‑and‑stack, cabling, hardware assembly, software loading, and initial checkout testing
Collaborate with cross‑functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives
Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems
Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts
Provide basic IT and system administration support as needed to maintain operational continuity
This person will serve as the hardware technical representative, providing proactive onsite support at end‑user locations both domestically and internationally
Qualifications
Bachelor’s in electronic or software engineering, or equivalent experience
Must have prior experience in the troubleshooting and repair of complex electronics hardware
Experience with Linux OS as well as Microsoft Windows
Experience with high‑speed serial data technology and systems
Skilled in technical communication, analytical problem‑solving skill, and working in team environments
Must have the ability to follow technical directions, both in writing and verbally
Experience in the handling of electronics parts (proper grounding procedures, etc.)
Experience working directly with customers
Knowledge of server and network technology is highly desired
Possession of a valid driver’s license and have the flexibility to travel on very short notice regularly
Ability to work in remote customer locations while communicating with multi‑disciplinary teams
Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands‑on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or another hard floor). Must be able to reach and work in sometimes awkward positions when attaching cables and boards
Hands‑on experience with monitoring and automation tools
Proficiency in performance tuning and system observability across hybrid environments
Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
Strong analytical, communication, and troubleshooting skills
Data Center Ops Knowledge and technical knowledge is important
Preferred Skills
Experience with Emulation Hardware support and Emulation Technologies
Experience with handling Electronic and Electrical knowledge is important
Familiarity with enterprise security standards, and compliance‑driven operations
Familiarity with Safety standards is a plus
Understanding of security and compliance frameworks (ISO, NIST, SOC 2)
Passion for automation, self‑healing infrastructure, and continuous improvement
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Organization: Digital Industries
Job Type: Full‑time
Category: Information Technology
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