Analyst - Port Operations Support
GLOVIS America, Inc., Irvine, CA, United States
About GLOVIS America Inc.
GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Analyst - Port Operations Support position will be responsible for continuously editing, analyzing, and reporting customers’ quality audit data and inspection data from the Glovis system to evaluate whether port operations are being carried out successfully in compliance with customer quality requirements. The role will also provide data to support management in establishing and making decisions on new quality procedures & policies. In addition, the successful candidate will manage the current port quality systems, including model mapping, editing and updating inspection sheets, and will maintain ongoing data related to internal damages occurring at the ports, reporting findings to management on a regular basis. The position will also involve visiting ports as needed to conduct labor time study, load line audit and capability audit to evaluate and report on port quality KPI.
Responsibilities
Quality KPI Management & Reporting
Daily Sea - Port FTTQ Report
Analyze and report daily defect counts for vehicles inspected by the port, and send the KPI to the port
Establishment of a database
Manage customers' monthly quality audit data and quality information from the Glovis system to evaluate quality KPIs for each port
Monthly Club Elite Quality KPI
Evaluate customers' monthly quality KPI on a monthly basis and report the results to the Corporate Planning Team
Dealer PDI Concerns Support
Monitor dealer PDI concerns received from customers, work with the port to identify root causes and corrective actions, and report the results to the customer
(G/HMA/KUS) Quality System Management
Support proper operation of the inspection system by managing new model mapping in GPQMS, VIN decoding, and PMP/PIO mapping
Inspection Sheets update
Providing new PDI, PMP, and QC inspection sheets for customer's new models
Weekly PMP Completion KPI
Monitor weekly completion results and analyze to maintain customer requirement KPI
Customer IQS Program support
Manage customers' matrix and support applying them to the inspection system
Daily Quality Alert
Issue alert reports to customers and ports for repeatedly occurring inspection quality issues
Internal Damage Management
Actively monitor internal damage units to prevent excessive aging hold
3PL Process Support
Manage Red Folder / AP & AR process after 3PL completion
Preparing Daily Port Campaign Report
Create and send Daily Port Campaign Report using SAP to support wholesale targets achievement planning
Port Processor Environment Management
Maintain quality-related personnel, training, and equipment data on an ongoing basis
Labor Time Study
Evaluate labor time related to inspection & installation and ensure it's reflected in the system
G/H/KMA new PDI & PMP Port Bulletins
Manage customer - issued Port Bulletins and distribute them to ports for implementation
Port Load Line Audit
Evaluate (KPI) and improve inspection procedures according to customer requirements
Other duties as assigned
Compensation Range
$58,000 - $63,000 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits Of Working At GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy
Skills
Strong Analytical, Verbal & Written Communication Skills Required
Vehicle systems knowledge Required
Excel and PowerPoint editing skills Required
Education & Experience
Associate's Degree Required
Bachelor's Degree Preferred
3 - 5 Years of Experience in Port Operations, Business Operations Required
4 - 7 Years of Experience in Port Operations, Business Operations Preferred
Equal Employment Opportunity
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Possibility of domestic travel - 5%
Stand/walk
Carry/lift up to 15 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position will be located in the Irvine, CA office
Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Analyst - Port Operations Support position will be responsible for continuously editing, analyzing, and reporting customers’ quality audit data and inspection data from the Glovis system to evaluate whether port operations are being carried out successfully in compliance with customer quality requirements. The role will also provide data to support management in establishing and making decisions on new quality procedures & policies. In addition, the successful candidate will manage the current port quality systems, including model mapping, editing and updating inspection sheets, and will maintain ongoing data related to internal damages occurring at the ports, reporting findings to management on a regular basis. The position will also involve visiting ports as needed to conduct labor time study, load line audit and capability audit to evaluate and report on port quality KPI.
Responsibilities
Quality KPI Management & Reporting
Daily Sea - Port FTTQ Report
Analyze and report daily defect counts for vehicles inspected by the port, and send the KPI to the port
Establishment of a database
Manage customers' monthly quality audit data and quality information from the Glovis system to evaluate quality KPIs for each port
Monthly Club Elite Quality KPI
Evaluate customers' monthly quality KPI on a monthly basis and report the results to the Corporate Planning Team
Dealer PDI Concerns Support
Monitor dealer PDI concerns received from customers, work with the port to identify root causes and corrective actions, and report the results to the customer
(G/HMA/KUS) Quality System Management
Support proper operation of the inspection system by managing new model mapping in GPQMS, VIN decoding, and PMP/PIO mapping
Inspection Sheets update
Providing new PDI, PMP, and QC inspection sheets for customer's new models
Weekly PMP Completion KPI
Monitor weekly completion results and analyze to maintain customer requirement KPI
Customer IQS Program support
Manage customers' matrix and support applying them to the inspection system
Daily Quality Alert
Issue alert reports to customers and ports for repeatedly occurring inspection quality issues
Internal Damage Management
Actively monitor internal damage units to prevent excessive aging hold
3PL Process Support
Manage Red Folder / AP & AR process after 3PL completion
Preparing Daily Port Campaign Report
Create and send Daily Port Campaign Report using SAP to support wholesale targets achievement planning
Port Processor Environment Management
Maintain quality-related personnel, training, and equipment data on an ongoing basis
Labor Time Study
Evaluate labor time related to inspection & installation and ensure it's reflected in the system
G/H/KMA new PDI & PMP Port Bulletins
Manage customer - issued Port Bulletins and distribute them to ports for implementation
Port Load Line Audit
Evaluate (KPI) and improve inspection procedures according to customer requirements
Other duties as assigned
Compensation Range
$58,000 - $63,000 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits Of Working At GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy
Skills
Strong Analytical, Verbal & Written Communication Skills Required
Vehicle systems knowledge Required
Excel and PowerPoint editing skills Required
Education & Experience
Associate's Degree Required
Bachelor's Degree Preferred
3 - 5 Years of Experience in Port Operations, Business Operations Required
4 - 7 Years of Experience in Port Operations, Business Operations Preferred
Equal Employment Opportunity
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Possibility of domestic travel - 5%
Stand/walk
Carry/lift up to 15 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position will be located in the Irvine, CA office
Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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