Administrative Program Specialist - Healthcare
MLee Healthcare Staffing and Recruiting, Inc, Chehalis, WA, United States
Administrative Program Specialist - Healthcare
Join a dynamic healthcare team in the Pacific Northwest as an Administrative Program Specialist. This full-time temporary role focuses on coordinating and managing administrative tasks related to patient care within a specific clinical service line. You will be the primary point of contact for patients, assisting with appointment scheduling, providing information about clinical services and insurance processes, submitting orders, processing referrals, and confirming authorizations to ensure a smooth patient experience.
Key Responsibilities
Schedule appointments, consultations, and follow-ups within assigned service lines.
Collaborate with patient access, providers, technicians, and clinical staff to optimize scheduling and resource use.
Communicate appointment details and preparation instructions to patients.
Serve as an expert on patient access workflows, addressing inquiries and ensuring effective communication.
Educate patients on procedures, policies, and expected outcomes.
Maintain accurate and confidential patient records.
Coordinate referrals and obtain necessary authorizations and insurance verifications.
Monitor referral and authorization expirations and proactively seek extensions.
Support department initiatives, including waitlist management and special projects.
Follow up with patients regarding test results, orders, and questions.
Perform duties in compliance with policies, procedures, and regulatory standards.
Education and Experience
High school diploma or equivalent required; Associate Degree preferred.
Minimum of 2 years' experience in a healthcare setting, preferably in patient access functions.
Knowledge of medical terminology and insurance processes including verification and authorization.
Proficiency with electronic medical records (EMR) and office software applications.
Skills and Abilities
Strong organizational skills with the ability to prioritize and adapt to changing demands.
Excellent written and verbal communication skills tailored to diverse audiences.
Advanced proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to handle confidential information with discretion and maintain accurate documentation.
Demonstrated teamwork, customer service, and interpersonal skills in fast-paced environments.
Independent problem-solving and sound judgment to complete tasks efficiently.
Work Environment and Physical Requirements
This role involves frequent sitting, standing, walking, and occasional lifting or carrying of items weighing up to 35 pounds. The position requires effective communication abilities and the capacity to work collaboratively in a supportive team atmosphere.
Regional Setting
Located in a vibrant healthcare community within the Pacific Northwest, this opportunity offers access to a variety of outdoor recreational activities such as hiking, kayaking, nature viewing, and fishing, all within a region known for its natural beauty and small-town charm.
Join a dynamic healthcare team in the Pacific Northwest as an Administrative Program Specialist. This full-time temporary role focuses on coordinating and managing administrative tasks related to patient care within a specific clinical service line. You will be the primary point of contact for patients, assisting with appointment scheduling, providing information about clinical services and insurance processes, submitting orders, processing referrals, and confirming authorizations to ensure a smooth patient experience.
Key Responsibilities
Schedule appointments, consultations, and follow-ups within assigned service lines.
Collaborate with patient access, providers, technicians, and clinical staff to optimize scheduling and resource use.
Communicate appointment details and preparation instructions to patients.
Serve as an expert on patient access workflows, addressing inquiries and ensuring effective communication.
Educate patients on procedures, policies, and expected outcomes.
Maintain accurate and confidential patient records.
Coordinate referrals and obtain necessary authorizations and insurance verifications.
Monitor referral and authorization expirations and proactively seek extensions.
Support department initiatives, including waitlist management and special projects.
Follow up with patients regarding test results, orders, and questions.
Perform duties in compliance with policies, procedures, and regulatory standards.
Education and Experience
High school diploma or equivalent required; Associate Degree preferred.
Minimum of 2 years' experience in a healthcare setting, preferably in patient access functions.
Knowledge of medical terminology and insurance processes including verification and authorization.
Proficiency with electronic medical records (EMR) and office software applications.
Skills and Abilities
Strong organizational skills with the ability to prioritize and adapt to changing demands.
Excellent written and verbal communication skills tailored to diverse audiences.
Advanced proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to handle confidential information with discretion and maintain accurate documentation.
Demonstrated teamwork, customer service, and interpersonal skills in fast-paced environments.
Independent problem-solving and sound judgment to complete tasks efficiently.
Work Environment and Physical Requirements
This role involves frequent sitting, standing, walking, and occasional lifting or carrying of items weighing up to 35 pounds. The position requires effective communication abilities and the capacity to work collaboratively in a supportive team atmosphere.
Regional Setting
Located in a vibrant healthcare community within the Pacific Northwest, this opportunity offers access to a variety of outdoor recreational activities such as hiking, kayaking, nature viewing, and fishing, all within a region known for its natural beauty and small-town charm.