Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is hiring a Service Desk Analyst to provide Level 1 technical support remotely. In this role, you will assist associates and vendors via phone, email, and chat, providing excellent customer service and technical support. The position requires a minimum of 6-12 months experience in technical support and customer service, and is scheduled for 2nd shift, weekdays from 1:00 PM to 9:00 PM EST. Compensation is $18 per hour and includes benefits like medical, dental, and vision insurance.
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