Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is looking for a bilingual Service Desk Analyst to provide Level 1 technical support remotely. The role includes troubleshooting hardware and software issues, excellent customer service interactions, and requires a minimum of 6-12 months of experience in technical support or customer service. The position is full-time, typically from 1:00 pm to 9:00 pm EST, offering $18.00 per hour with benefits including medical, dental, and vision insurance as well as 401k access.
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