Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is seeking a bilingual Service Desk Analyst to provide Level 1 technical support remotely. This full-time position involves assisting users with IT issues via phone, email, and chat. Candidates must have at least 6-12 months of experience in technical support, excellent customer service skills, and the ability to work from 1:00 PM to 9:00 PM EST. The role offers $18.00 per hour and includes benefits such as medical, dental, and 401k access.
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