Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is seeking a Service Desk Analyst in Tallahassee, Florida, responsible for providing Level 1 technical support and excellent customer service. The role involves troubleshooting technical issues and documenting requests, primarily through phone, email, or chat. Candidates should have at least 6-12 months of experience in technical support and a High School Diploma. This full-time position requires work from 1:00 pm to 9:00 pm EST. Benefits include medical, dental, vision insurance, and 401k access. The hourly pay is $18.00.
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