Technical Support Specialist I, IR Client Services
The University of Texas Southwestern Medical Center, Dallas, TX, United States
Job Summary
The Technical Support Specialist is responsible for providing desktop, printer, and peripheral assistance and support to UT Southwestern faculty and staff regarding personal computing hardware and software, computer networking, and telecommunications. The role ensures the desktop environment complies with UT Southwestern Information Security requirements. This is a primary customer-facing role within the clinical environment.
Primary hours are 8:00 am – 5:00 pm Monday – Friday, with rotating holiday and inclement weather coverage required. Flexibility to work outside normal shifts is necessary. ServiceNow experience is desired.
Benefits
PPO medical plan, available day one at no cost for full‑time employee-only coverage
Paid Time Off, available day one
Retirement programs through the Teacher Retirement System of Texas (TRS)
Paid parental leave benefit
Wellness programs
Tuition reimbursement
Public Service Loan Forgiveness (PSLF) qualified employer
Education & Experience
High school diploma or equivalent
At least 2 years of related experience. Additional coursework in a related field such as computer science or management information systems may be considered as a replacement on a year‑for‑year basis.
Preferred Education
Associate’s degree in a related field
Bachelor’s degree in a related field
Licenses & Certifications
If the area of employment requires the use of a University‑owned vehicle, the employee must possess a valid Texas driver’s license, pass a motor vehicle records (MVR) check, and complete driver training (or van training, if applicable) in accordance with UTS Policy 157, appendix B upon hire.
Job Duties
Support the full end‑user computing experience, including computer hardware/software, printers, copiers, scanners, audio‑visual equipment, and mobile devices.
Diagnose and repair routine end‑user problems independently or by escalating to senior technical staff or other teams.
Perform preventative maintenance of end‑user devices and associated peripherals.
Manage the lifecycle of end‑user devices, including deployment and decommissioning of assets.
After‑hours staff will work the Service Desk role as needed.
Perform other duties as assigned.
Security & EEO Statement
Security
– This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. The requirement to maintain the security or integrity of critical infrastructure is a minimum qualification for this position.
EEO
– UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, UT Southwestern prohibits unlawful discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. The University also prohibits harassment based on those grounds.
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The Technical Support Specialist is responsible for providing desktop, printer, and peripheral assistance and support to UT Southwestern faculty and staff regarding personal computing hardware and software, computer networking, and telecommunications. The role ensures the desktop environment complies with UT Southwestern Information Security requirements. This is a primary customer-facing role within the clinical environment.
Primary hours are 8:00 am – 5:00 pm Monday – Friday, with rotating holiday and inclement weather coverage required. Flexibility to work outside normal shifts is necessary. ServiceNow experience is desired.
Benefits
PPO medical plan, available day one at no cost for full‑time employee-only coverage
Paid Time Off, available day one
Retirement programs through the Teacher Retirement System of Texas (TRS)
Paid parental leave benefit
Wellness programs
Tuition reimbursement
Public Service Loan Forgiveness (PSLF) qualified employer
Education & Experience
High school diploma or equivalent
At least 2 years of related experience. Additional coursework in a related field such as computer science or management information systems may be considered as a replacement on a year‑for‑year basis.
Preferred Education
Associate’s degree in a related field
Bachelor’s degree in a related field
Licenses & Certifications
If the area of employment requires the use of a University‑owned vehicle, the employee must possess a valid Texas driver’s license, pass a motor vehicle records (MVR) check, and complete driver training (or van training, if applicable) in accordance with UTS Policy 157, appendix B upon hire.
Job Duties
Support the full end‑user computing experience, including computer hardware/software, printers, copiers, scanners, audio‑visual equipment, and mobile devices.
Diagnose and repair routine end‑user problems independently or by escalating to senior technical staff or other teams.
Perform preventative maintenance of end‑user devices and associated peripherals.
Manage the lifecycle of end‑user devices, including deployment and decommissioning of assets.
After‑hours staff will work the Service Desk role as needed.
Perform other duties as assigned.
Security & EEO Statement
Security
– This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. The requirement to maintain the security or integrity of critical infrastructure is a minimum qualification for this position.
EEO
– UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, UT Southwestern prohibits unlawful discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. The University also prohibits harassment based on those grounds.
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