Helpdesk Support Specialist
C&H Personal Computer, Inc., Hyde, WI, United States
Full-Time Medina, NY (Remote/Hybrid Available)
About This Role
Join CHPC as a Helpdesk Support Specialist and be the first point of contact for our clients' technology needs. You'll resolve issues remotely and elevate complex problems to our field technicians.
Responsibilities
Answer helpdesk calls, emails, and tickets promptly
Diagnose and resolve software and network issues remotely
Set up and configure user accounts and devices
Assist with Microsoft 365 administration
Escalate unresolved issues to senior technicians
Document all support interactions in the ticketing system
Requirements
1+ year helpdesk or IT support experience
CompTIA A+ or equivalent knowledge
Excellent phone and written communication skills
Familiarity with remote support tools (TeamViewer, etc.)
Experience with Windows environments and Office 365
Customer-service oriented mindset
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About This Role
Join CHPC as a Helpdesk Support Specialist and be the first point of contact for our clients' technology needs. You'll resolve issues remotely and elevate complex problems to our field technicians.
Responsibilities
Answer helpdesk calls, emails, and tickets promptly
Diagnose and resolve software and network issues remotely
Set up and configure user accounts and devices
Assist with Microsoft 365 administration
Escalate unresolved issues to senior technicians
Document all support interactions in the ticketing system
Requirements
1+ year helpdesk or IT support experience
CompTIA A+ or equivalent knowledge
Excellent phone and written communication skills
Familiarity with remote support tools (TeamViewer, etc.)
Experience with Windows environments and Office 365
Customer-service oriented mindset
#J-18808-Ljbffr