Business Banking Specialist

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC's Retail Branch organization, you will be based in Fairfield, OH at the Indian Springs branch.

Job Description

Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieve business results through leadership of and productive collaboration with a wide range of ecosystem partners. Be responsible for proactive lead generation and appointments conducted inside and outside of branch, delivering a differentiated client experience from acquisition through onboarding and servicing.

Proactive lead management and referral generation – leverage experience and acquired knowledge of bank products and services and position appropriately to grow share of wallet and attract new consumer and business households. Manage and grow Business Banking relationships under 2MM in sales revenue, using client information from various sources to develop actionable sales strategies and tactics, and generating quality referrals to ecosystem partners.

Develop ecosystem leadership inside and outside of the branch as a COI. Work across a broad range of ecosystem partners (including PNCWM, PNC Private Bank, Business Banking and Mortgage), identify the resource or team of resources best equipped to meet client needs, and introduce the client accordingly. Hold partners accountable for routine updates and referral follow‑up.

Manage client experience through advanced conversation skills, tailoring solutions aligned with clients’ holistic needs (deposits, lending, cash management, payments, and investing). Solve clients’ problems courteously and with urgency, escalating where necessary, and act as an advocate for clients and prospects across product, support, operations, or other departments.

Assist branch team in identifying consumer and business banking opportunities to create referrals. Work closely with the Branch Manager and Business Banker to follow up on independent opportunities for expanding share of wallet with consumer and business clients.

Create client loyalty and grow client share of wallet through differentiated client experience. Perform lobby engagement activities to connect with clients, educate them on options for managing financial transactions, and apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.

Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits and heightened scrutiny to avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Key Competencies & Skills

Customer Focused – knowledge of values and practices that align customer needs and satisfaction as primary considerations.

Managing Risk – assess and manage all risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework.

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs.

Qualifications

Education: Bachelor’s degree (or equivalent combination of education, certification, and experience).

Work Experience:

Certifications: None required.

Licenses: Candidates will be subject to background checks required by Consumer Financial Protection Bureau regulations.

Pay Transparency
Base Salary: $50,960.00 – $82,000.00. Salaries may vary based on geographic location, market data, and individual experience and education. This role is incentive eligible based on company, business, and/or individual performance.

Benefits
Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (selected programs fully paid), and a robust wellness program with financial incentives.

Paid time off: maternity or parental leave; up to 11 paid holidays each year; 9 occasional absence days; 15 to 25 vacation days each year (depending on level and years of service).

Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com or call 877-968-7762 and say "Workday". All information provided will be kept confidential and used only as needed to provide reasonable accommodations.

Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDA section 19 and, for registered roles, the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal history.

Privacy Notice for California Residents
Refer to the California Consumer Privacy Act privacy notice to understand how PNC may use or disclose your personal information in hiring practices.

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