Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is seeking a Service Desk Analyst to provide remote Level 1 technical support to ensure efficient customer service. Responsibilities include diagnosing and resolving technical issues and managing customer interactions through various channels. The ideal candidate will have at least 6-12 months of relevant experience and strong customer service skills. This is a full-time, remote position with a pay rate of $18.00 per hour, offering a comprehensive benefits package, including medical and dental insurance.
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