Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is looking for a Service Desk Analyst to remotely provide Level 1 technical support. Responsibilities include resolving technical issues for users, offering exceptional customer service, and documenting all support interactions. Required qualifications include 6-12 months of experience in a Service Desk role and a High School Diploma. Strong troubleshooting, communication skills, and attention to detail are essential. The position offers $18.00 per hour with a benefits package, including medical and dental insurance.
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