Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is seeking a Service Desk Analyst to provide Level 1 technical support remotely. With a focus on excellent customer service, you will handle requests via phone, email, or chat. This full-time position requires a minimum of 6-12 months of relevant experience, alongside strong troubleshooting skills. You’ll be responsible for resolving technical issues, documenting support tickets, and ensuring customer satisfaction. The salary is $18.00 per hour, with benefits including medical, dental, and vision insurance.
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