Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is seeking a Service Desk Analyst to deliver Level 1 IT support to customers remotely. The ideal candidate will have 6-12 months of experience in a Service Desk role and a strong customer service background. Responsibilities include troubleshooting technical issues, documenting service requests, and ensuring timely responses. This full-time position requires working weekdays from 1:00 pm to 9:00 pm EST and offers a pay of $18.00 per hour with potential benefits such as medical, dental, and paid time off.
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