Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is hiring a Service Desk Analyst for a remote position, responsible for providing technical support to users. Key responsibilities include troubleshooting technical issues, documenting customer interactions, and ensuring ticket resolution. Applicants must have at least 6-12 months of experience in a technical support role, strong attention to detail, and excellent customer service skills. The position requires availability on weekdays from 1:00 pm to 9:00 pm EST. The salary is $18.00 per hour with benefits including medical, dental, and vision insurance.
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