Licensing Specialist (Technician III) - DORA: DPO Hybrid.
State of Colorado, Denver, CO, United States
Hybrid Workplace Arrangement
The position is under the department's hybrid workplace program, requiring periodic in‑office reporting as needed.
Benefits
RTD EcoPass and offices located near RTD light rail
Flexible schedules, training and professional development opportunities
Medical and Dental Health insurance, optional coverage for dependents
Life and Disability insurance
Paid Time Off including 11 paid holidays
Retirement options: PERA Defined Benefit or Defined Contribution, 401k, 457
Employee wellness programs and CSEAP counseling
Bike‑to‑work programs
Tuition assistance
Description of Job
The Division of Professions and Occupations (DPO) protects consumers through licensing and regulatory enforcement for over 50 professions. The Office of Licensing processes approximately 48,000 licensing applications annually, provides customer support, and offers recommendations on licensing requirements.
Position
SJA 973 – Application Processing Specialist. Responsibilities include reviewing, evaluating, and processing licensing applications for various professional boards; providing customer service to applicants, staff, and external users; updating system records; generating correspondence; and participating in cross‑training.
Duties Include
Review and enter data in the licensing system to update application status.
Generate correspondence and update system notes.
Generate rosters and submit to testing companies.
Respond to inquiries from applicants, boards, testing companies, and other stakeholders.
Assist applicants with required documentation and provide technical assistance.
Participate in staff training (both giving and receiving).
Minimum Qualifications
Option 1 – Experience: Three (3) years of office experience including:
Document analysis for completeness and compliance.
Data compilation and analysis.
High‑volume customer service, managing calls and emails.
Adherence to policies, procedures, deadlines.
PC software proficiency (Microsoft Office, Google Suite).
Option 2 – Education and Experience: Associate’s degree in business/related field and one (1) year of full‑time office experience covering the items above; or equivalent coursework replacing experience on a year‑for‑year basis up to three years.
Preferred Qualifications
Experience in state government/regulatory agency.
Customer service in high‑volume settings.
Case‑management experience.
Knowledge of licensure policies and statutes.
Experience educating customers/consumers.
Experience working with boards or commissions.
Required Competencies
Written and verbal communication.
Attention to detail and sound judgment.
Critical thinking, analytical skills.
Creativity, flexibility, adaptability.
Organizational skills, time management.
Customer service skills.
Interpersonal collaboration.
Understanding of policies, laws, and procedures.
Travel capability.
Integrity, accountability, reliability.
Confidentiality handling.
Self‑starter, proactive independence.
Professional demeanor.
PC software proficiency.
Conditions of Employment
Reference check and/or background check.
Travel for in‑office work as required.
Equal Opportunity Statement
The State of Colorado is an equal opportunity employer. We provide equal employment opportunities to all, regardless of race, color, religion, sex, gender identity, sexual orientation, disability, or other protected characteristic.
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The position is under the department's hybrid workplace program, requiring periodic in‑office reporting as needed.
Benefits
RTD EcoPass and offices located near RTD light rail
Flexible schedules, training and professional development opportunities
Medical and Dental Health insurance, optional coverage for dependents
Life and Disability insurance
Paid Time Off including 11 paid holidays
Retirement options: PERA Defined Benefit or Defined Contribution, 401k, 457
Employee wellness programs and CSEAP counseling
Bike‑to‑work programs
Tuition assistance
Description of Job
The Division of Professions and Occupations (DPO) protects consumers through licensing and regulatory enforcement for over 50 professions. The Office of Licensing processes approximately 48,000 licensing applications annually, provides customer support, and offers recommendations on licensing requirements.
Position
SJA 973 – Application Processing Specialist. Responsibilities include reviewing, evaluating, and processing licensing applications for various professional boards; providing customer service to applicants, staff, and external users; updating system records; generating correspondence; and participating in cross‑training.
Duties Include
Review and enter data in the licensing system to update application status.
Generate correspondence and update system notes.
Generate rosters and submit to testing companies.
Respond to inquiries from applicants, boards, testing companies, and other stakeholders.
Assist applicants with required documentation and provide technical assistance.
Participate in staff training (both giving and receiving).
Minimum Qualifications
Option 1 – Experience: Three (3) years of office experience including:
Document analysis for completeness and compliance.
Data compilation and analysis.
High‑volume customer service, managing calls and emails.
Adherence to policies, procedures, deadlines.
PC software proficiency (Microsoft Office, Google Suite).
Option 2 – Education and Experience: Associate’s degree in business/related field and one (1) year of full‑time office experience covering the items above; or equivalent coursework replacing experience on a year‑for‑year basis up to three years.
Preferred Qualifications
Experience in state government/regulatory agency.
Customer service in high‑volume settings.
Case‑management experience.
Knowledge of licensure policies and statutes.
Experience educating customers/consumers.
Experience working with boards or commissions.
Required Competencies
Written and verbal communication.
Attention to detail and sound judgment.
Critical thinking, analytical skills.
Creativity, flexibility, adaptability.
Organizational skills, time management.
Customer service skills.
Interpersonal collaboration.
Understanding of policies, laws, and procedures.
Travel capability.
Integrity, accountability, reliability.
Confidentiality handling.
Self‑starter, proactive independence.
Professional demeanor.
PC software proficiency.
Conditions of Employment
Reference check and/or background check.
Travel for in‑office work as required.
Equal Opportunity Statement
The State of Colorado is an equal opportunity employer. We provide equal employment opportunities to all, regardless of race, color, religion, sex, gender identity, sexual orientation, disability, or other protected characteristic.
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