Remote Bilingual Service Desk Analyst - Level 1 IT Support

CAI is seeking a remote Service Desk Analyst responsible for providing Level 1 technical support. The role involves assisting customers via phone, email, or chat, troubleshooting hardware and software issues, and ensuring accurate documentation. Candidates should have at least 6-12 months of customer service and IT support experience, excellent communication skills, and the ability to work the 1st shift. Compensation is $18.00 per hour plus benefits including medical, dental, and 401k access.
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