AllFacebook InsideFacebook InsideMobileApps InsideSocialGames SocialTimes LostRemote TVNewser TVSpy AgencySpy PRNewser MediaJobsDaily UnBeige

The 18-34 Age Group Is The Most Easily Annoyed At Slow Social Response Times [STUDY]

A new study by Havas Worldwide suggests that consumer expectations are very high for social responsiveness, and brands that fail to meet those expectations risk alienating a large portion of consumers.

Unsurprisingly, youth – defined as 18-34 years old – is the age group most easily annoyed by slow response time on social media.

The Havas data comes from a survey conducted online of 10,219 adults in 31 countries around the world.

The following graph from MarketingCharts.com displays the report’s key findings:

The fact that 53% of respondents overall (and 57% of 18-34-year-olds) said they believe companies are more responsive to customers when they complain via social media means that social media customer service is only going to continue to balloon as a field.

Social customer service is definitely a hot-button topic of late, and brands would do best to ensure they’re responding to users thoroughly and within a reasonable time.

Do you get annoyed when you tweet a brand and they take several days to tweet back, or don’t at all?

(Source: MarketingCharts.com Angry image via Shutterstock.)

Mediabistro Course

Mediabistro Job Fair

Mediabistro Job FairLand your next big gig! Join us on January 27 at the Altman Building in New York City for an incredible opportunity to meet with hiring managers from the top New York media companies, network with other professionals and industry leaders, ad land your next job. Register now!