Being “nice” on Twitter might sound like an easy thing to do, but given how many people can’t seem to put the manners their mothers taught them into practice in 140-characters or less, a refresher is in order.
This infographic follows a simple premise to try to get you to be more polite on Twitter: “Would I say that to them if they called me on the phone?”
It’s a great question to keep in mind if you’ve encountered cries of “how rude!” when tweeting. If you wouldn’t say or do something to someone while speaking to them on the phone (or in person, for that matter), don’t say or do it on Twitter.
This advice is especially great for anyone dealing with customers on Twitter. Like the infographic asks, if a customer calls you with a complaint, would you just hand up on them? No you wouldn’t (or, if you would, you wouldn’t be in business for very long anyways). You’d listen and reply. And that’s what you’ve got to do on Twitter if a customer’s complaint reaches you there, too.
These might seem like elementary lessons, but they’re a great refresher for anyone who might be getting a little complacent in their Twitter niceties.
Check out the infographic below (click to enlarge):
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