Regional Banker/Teller
PNC, Orlando, FL, United States
Position Overview
As a Regional Banker/Teller within PNC’s Retail Branch organization, you must be willing, open and able to work at different branches within the Orlando South Region based on business needs. This position is based at Downtown Orlando Branch, 201 East Pine Street, Orlando, FL 32801. Job Description
Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing, building loyalty, and increasing share of wallet. Participates in proactive sales and service activities, identifies referral opportunities, and collaborates with ecosystem partners to grow customer relationships. Drives proactive sales conversations through defined internal and outbound processes, including outbound calling, service-to-sales, teller interactions, appointment-setting, and lobby engagement. Delivers a full PNC conversation on every client interaction to identify suitable PNC solutions, leveraging partnerships to acquire, expand and retain relationships. Creates customer loyalty and expands share of wallet via a differentiated experience. Performs lobby engagement to connect customers, position PNC products, and educate customers on managing transactions through technology and resources. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively, thereby driving loyalty. Manages risk by adhering to all policies and procedures, exercising sound judgment within limits, maintaining heightened scrutiny to prevent loss, and ensuring teller and branch daily operations are completed efficiently and accurately. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Preferred Skills
Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies
Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience
Typically requires 1+ years of related experience. A university/college degree or high‑school diploma/GED is not required, but product knowledge or equivalent experience is essential. Education
No Degree Required. Certifications
No Required Certification(s). Licenses
Background checks per CFPB regulations will be conducted. Benefits
Medical/prescription drug coverage with Health Savings Account feature Dental and vision options Employee and spouse/child life insurance Short‑term and long‑term disability protection 401(k) with PNC match Pension and stock purchase plans Dependent care reimbursement, back‑up child/elder care, adoption, surrogacy, and doula reimbursement Educational assistance, including fully paid select programs Robust wellness program with financial incentives Paid Time Off
Maternity/parental leave; up to 11 paid holidays per year; 9 occasional absence days per year; 15‑25 vacation days per year depending on career level; additional days for years of service. Disability Accommodations Statement
If an accommodation is required for the application process, contact AccommodationRequest@pnc.com with subject line “accommodation request,” including your name, job ID, and preferred contact method. Phone: 877‑968‑7762. All information is kept confidential. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act regulations. California Residents
Refer to the California Consumer Privacy Act Notice for information on how PNC may use or disclose personal information in its hiring practices.
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As a Regional Banker/Teller within PNC’s Retail Branch organization, you must be willing, open and able to work at different branches within the Orlando South Region based on business needs. This position is based at Downtown Orlando Branch, 201 East Pine Street, Orlando, FL 32801. Job Description
Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing, building loyalty, and increasing share of wallet. Participates in proactive sales and service activities, identifies referral opportunities, and collaborates with ecosystem partners to grow customer relationships. Drives proactive sales conversations through defined internal and outbound processes, including outbound calling, service-to-sales, teller interactions, appointment-setting, and lobby engagement. Delivers a full PNC conversation on every client interaction to identify suitable PNC solutions, leveraging partnerships to acquire, expand and retain relationships. Creates customer loyalty and expands share of wallet via a differentiated experience. Performs lobby engagement to connect customers, position PNC products, and educate customers on managing transactions through technology and resources. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively, thereby driving loyalty. Manages risk by adhering to all policies and procedures, exercising sound judgment within limits, maintaining heightened scrutiny to prevent loss, and ensuring teller and branch daily operations are completed efficiently and accurately. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Preferred Skills
Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies
Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience
Typically requires 1+ years of related experience. A university/college degree or high‑school diploma/GED is not required, but product knowledge or equivalent experience is essential. Education
No Degree Required. Certifications
No Required Certification(s). Licenses
Background checks per CFPB regulations will be conducted. Benefits
Medical/prescription drug coverage with Health Savings Account feature Dental and vision options Employee and spouse/child life insurance Short‑term and long‑term disability protection 401(k) with PNC match Pension and stock purchase plans Dependent care reimbursement, back‑up child/elder care, adoption, surrogacy, and doula reimbursement Educational assistance, including fully paid select programs Robust wellness program with financial incentives Paid Time Off
Maternity/parental leave; up to 11 paid holidays per year; 9 occasional absence days per year; 15‑25 vacation days per year depending on career level; additional days for years of service. Disability Accommodations Statement
If an accommodation is required for the application process, contact AccommodationRequest@pnc.com with subject line “accommodation request,” including your name, job ID, and preferred contact method. Phone: 877‑968‑7762. All information is kept confidential. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act regulations. California Residents
Refer to the California Consumer Privacy Act Notice for information on how PNC may use or disclose personal information in its hiring practices.
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