Customer Success & Renewal Specialist II

Lumen is seeking a Customer Success Advocate II in Albany, NY. This role involves ensuring customer success for small to medium-sized firms by monitoring their health metrics, addressing concerns, and driving partnerships through upselling opportunities. Candidates should have over 3 years of experience in customer success or account management and possess strong communication skills. The role also requires a Bachelor's degree or equivalent experience and offers competitive compensation ranging from $61,240 to $81,643 based on location.
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