Bilingual Remote IT Help Desk Analyst (2nd Shift)

CAI, located in Jackson, Mississippi, is seeking a Service Desk Analyst to provide technical support and customer service remotely. The role involves assisting users via phone, email, or chat. Responsibilities include troubleshooting hardware/software issues and ensuring effective ticket management. The ideal candidate should have 6-12 months of experience in technical support, strong communication skills, and attention to detail. The position offers an hourly pay of $18.00 and includes benefits like medical and dental insurance.
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