Remote Medicaid Contact Center Implementation Lead

Humana Inc in Indianapolis is looking for a Medicaid Contact Center Operations & Implementation Lead to oversee operational readiness and implementation for new state launches. The role involves collaborating with leadership and cross-functional teams to enhance member experience and achieve operational efficiency. With a Bachelor's degree and substantial experience in Contact Center operations, the successful applicant will ensure effective execution and support across Medicare programs, following established industry practices. Candidates must be prepared for occasional travel and remote work requirements.
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