Operation Manager

Position Summary
Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site operations, supervising warehousing, receiving, and shipping of products while meeting company service and cost objectives. Responsibilities include planning inbound/outbound volume, customer communication, space utilization, and equipment management. People management duties involve hiring, training, labor planning, performance appraisals, and problem resolution.

Essential Duties and Responsibilities

Develop and implement systems and procedures for managing operations, equipment, and products safely and profitably.

Manage operations to meet productivity and service goals and comply with client SLAs.

Drive continuous improvement initiatives and propose cost‑saving measures.

Meet all client‑specified KPIs and comply with the quality system.

Apply sound communication and motivation techniques to supervise fairly, counsel, and discipline team members.

Collaborate with Human Resources to create hiring, training, and development programs and participate in performance evaluation.

Deliver results by leveraging the right people at the right time.

Keep senior management and client representatives informed of critical operational issues.

Plan daily work schedules by reviewing work orders, arrival notices, and customer instructions.

Analyze volume demands to re‑organise warehouse space and adjust supplies, equipment, or staffing.

Ensure effective training delivery and adherence to SOPs.

Assess trainee progress to determine new‑hire performance and cultural fit.

Maintain high motivation to provide excellent customer satisfaction.

Provide ongoing growth opportunities for team members.

Support adherence to standard operating procedures.

Conduct routine staff meetings to review daily and weekly activities.

Management Information Systems

Ensure team members are trained and efficient in required information systems, including WMS.

Ensure necessary software and hardware are purchased in compliance with Corporate IT policies.

Stay current on changes in hardware and software technology.

Develop proficiency in client systems.

Customer Management

Maintain high level of customer service for all functions.

Provide required operational and administrative support to client accounts.

Maintain appropriate contact with all functions and respond to requests.

Lead meetings with key customers on operational issues.

Coordinate management of supplier/customer visits.

Promote positive client relationships through excellent service.

Budgeting and Financials

Support development of the annual operating budget.

Develop and manage control systems to ensure service levels and performance goals are met within cost, revenue, and profit parameters.

Assist in ensuring budgeting and pricing activities comply with contract guidelines.

Equipment and Facilities

Manage programs for sanitation, maintenance, security, housekeeping, safety, and equipment upkeep.

Ensure team members are trained on material handling equipment.

Stay informed of new technology and recommend applicability.

Safety

Achieve company injury statistics and other safety metrics by cultivating a proactive safety culture.

Audit warehouse for compliance with safety, security, and quality principles.

Ensure statutory health and safety requirements are met.

Other Duties

Work overtime as business requires, whether mandatory or voluntary.

Perform other duties as assigned.

Supervisory Responsibilities

Manage warehouse operations supervisors and support staff.

Education and Experience

High school diploma or GED required.

Bachelor’s degree preferred.

Minimum 7 years in logistics/distribution or a related environment.

Minimum 5 years in a supervisory role.

Work in unregulated temperature conditions within mild to moderate range.

Computer Skills

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Knowledge of applicable WMS systems.

Language Skills

Strong business communication at all levels.

Other

High attention to detail and accuracy.

Good organizational and personnel skills.

Effective written and oral communication.

Leadership, supervision, and planning capabilities.

Flexibility to work nights and weekends as required.

Engage in cross‑training and knowledge improvement.

Adapt to change and thrive in a fast‑paced environment.

Core Competencies

Leader of Others.

Independent Contributor.

Problem Solving.

Physical Demands

Walking and standing.

Ability to lift, carry, push, and pull.

Reach above shoulder, reach outward, squat, or kneel.

Work Environment
Rare exposure to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Compensation
Expected base pay range is $95,000.00 – $98,000.00, determined by experience, skills, education, certifications, and geographic location.

Benefits
Information regarding DSV’s benefits offerings, eligibility, coverage options, and plan details is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.

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