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Posts Tagged ‘social media plan’

Just 45% Of Brands Have Policy For Dealing With Customer Complaints On Social Media [STUDY]

Just 45% Of Brands Have Policy For Dealing With Customer Complaints On Social Media [STUDY]

Less than half of brands have effective policy in place for dealing with negative posts on their social media channels, reveals a new study from Social Media Marketing University (SMMU).

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How To Rock Social Media In Just 30 Minutes A Day [INFOGRAPHIC]

Social media comes with a pretty steep learning curve and, certainly for brands and marketers, if you’re not careful it can quickly consume an enormous amount of your time.

And while excelling on these platforms does take work, if maintaining your presence on Twitter and Facebook is eating into your productivity everywhere else then you’re never going to get the results that you’re anticipating. That’s a sliding scale that can quickly lead to frustration, apathy and burnout – before you know what’s happened, you’ll be asking yourself: is social media all hype?

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Make 2013 Your Best-Ever Year: A 12-Month Plan For Social Media Success [INFOGRAPHIC]

Social media had its biggest-ever year in 2012, with Facebook, Twitter, LinkedIn, Instagram and Pinterest each reaching new heights in size and importance.

So what are you doing to capitalise on this success in 2013? Does your business have a social media plan?

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