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Posts Tagged ‘twitter customer service’

Family Asked to Leave Southwest Flight After Tweeting Complaint During Boarding

Family Asked to Leave Southwest Flight After Tweeting Complaint During Boarding

A Minneapolis man and his two children were asked to leave a Southwest Airlines flight because of a complaint tweeted during the boarding process.

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Twitter Beats Call Centers For Customer Service [SURVEY]

Twitter Beats Call Centers For Customer Service [SURVEY]
The prevailing attitude among customer service providers seems to be that Twitter is a backup to their call center. Sure, it’s handy, but it’s not the primary place that consumers go for support.

However, new surveys beg to differ, and instead point to the growing importance of Twitter as a customer support tool.

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Just Half Of UK Digital Retailers Respond To Questions On Twitter [STUDY]

Just Half Of UK Digital Retailers Respond To Questions On Twitter [STUDY]

Slightly more than half of UK digital retailers responded to questions sent to them on Twitter in 2013, reveals a new study by MICROS taken in January of this year.

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3 Tips For Effective Social Media Customer Service [INFOGRAPHIC]

3 Tips For Effective Social Media Customer Service [INFOGRAPHIC]

Over the last few years there’s been a huge shift towards using platforms such as Twitter and Facebook for customer service, with one in three social media users preferring to contact companies via these channels than over the phone.

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How Fast Do Consumers Expect A Brand To Respond On Twitter Vs. Facebook Vs. Email? [INFOGRAPHIC]

How Fast Do Consumers Expect A Brand To Respond On Twitter Vs. Facebook Vs. Email? [INFOGRAPHIC]

Just how important is great customer service?

This infographic by KISSMetrics examines the impact customer service has on businesses, plus consumers’ differing expectations on social media platforms like Twitter and Facebook vs. online forums and email.

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Outraged Farmers Take To Twitter With Anti-Panera #PluckEZChicken Campaign

In response to Panera Bread’s “EZ Chicken” Twitter campaign, which it was using to promote its antibiotic-free chicken, up-in-arms farmers have launched a Twitter counter-campaign using the hashtag #PluckEZChicken.

Here’s what’s going on.

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Bank Of America Demonstrates How Not To Conduct Customer Service On Twitter

In an embarrassing episode picked up by Gizmodo, Bank of America’s customer service Twitter account @BofA_Help made a downright fool of itself – demonstrating exactly how not to conduct customer relations on Twitter.

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How Are Top Brands Doing With Twitter Customer Service? [REPORT]

Earlier this year, social media analytics specialists Simply Measured conducted an analysis of how Interbrand’s Top 100 Brands were performing customer service on Twitter.

In a time when offering strong social customer service is directly tied to protecting brand identity, what steps are major brands taking to engage with their followers effectively on Twitter?

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The Biggest Brands Are Failing At Customer Service On Twitter [STUDY]

A new study has revealed that many of the biggest brands in the U.S., including McDonalds, Starbucks, Coca Cola and Visa, are not providing a high standard of customer support on Twitter, either being slow to reply to enquiries or, in some high-profile cases, not responding at all.

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