Did you know that 88 percent of all tweets sent by travellers while they’re killing time at airports are customer service related?
Airlines and airports have been quick to capitalise on the social media revolution with dedicated customer-facing channels on Twitter, Facebook and other platforms, but while most of them do a good job most of the time, things haven’t always gone their way.
This infographic from Cheapflights presents the Twitter guide to airports.
- Which Brands Have Been Naughty (Or Nice) On Social This Holiday Season? [INFOGRAPHIC]
- This Year in Social Media [INFOGRAPHIC]
- These Will be the Top Toys This Christmas (According to #Twitter)
- The World of Social Media 2014: Statistics, Facts & Figures [INFOGRAPHIC]