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Skills & Expertise

Why You Didn’t Get Promoted — And How to Succeed Next Time

By not articulating what you want and why you deserve it, it can cost you

upset employee who didn't get promoted
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By Kristen Fischer
Kristen Fischer is a freelance writer, journalist, and copywriter with over 20 years of experience, currently serving as a health writer for AARP with previous staff roles at WebMD and WW. Her work has appeared in Prevention, Healthline, Woman's Day, Parade, and Writer's Digest, and she is the author of four books.
7 min read • Originally published March 1, 2016 / Updated March 19, 2026
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By Kristen Fischer
Kristen Fischer is a freelance writer, journalist, and copywriter with over 20 years of experience, currently serving as a health writer for AARP with previous staff roles at WebMD and WW. Her work has appeared in Prevention, Healthline, Woman's Day, Parade, and Writer's Digest, and she is the author of four books.
7 min read • Originally published March 1, 2016 / Updated March 19, 2026

Let’s say you’ve taken on more duties or sought new challenges that strengthened your employer’s bottom line. Then review time comes and you’re passed over—again. Say what?

Unfortunately, simply doing your job well is not always enough. There are some universal no-no’s that can prevent you from advancing your career.

1. You’re Too Shy

Although being too aggressive is one reason many people don’t get promoted, being too timid is another.

By not articulating what you want and why you deserve it, it can cost you. Even if you are not one to request a promotion, you still want to have a positive standing so when it comes time for things like bonuses, you are a shoe-in for the rewards.

“There is a fine line between over-asserting yourself and therefore annoying people, and being too timid resulting in the appearance of a lack of confidence,” says Sharon Blaivas, founder of ShakeUpMyResume.com, based in New Jersey. “Speak up, make decisions, but be careful not to appear arrogant, reckless or annoying.”

Sandra Lamb, author of How to Write It: A Complete Guide to Everything You’ll Ever Write, agrees. “It’s what people don’t do that results in them being overlooked for promotions. And that basically means they are invisible in their organizations, or are not high-profile enough in their organization, so their name doesn’t come up during promotion discussions.”

She says coming forward with fresh ideas and communicating more with coworkers can help you build up a stronger, more positive reputation. “Always think in terms of value-added in bringing something more to the task at hand,” she adds.

2. You Don’t Have Achievements

One way to get noticed is to make things happen. This can give you some major leverage when it comes to moving up.

“A significant change to media over the past 10 years is that it has become more quantitative,” explains Mark Herschberg, CTO at Flashpoint. “It’s no longer about a good campaign or one liked by the customer… It’s about a campaign that generated $2M in business, or a 5 percent click-through rate, or whatever the measured quantity is.”

He says to pay attention to your numbers and note when you make an accomplishment. Write down the amount of sales you attained or helped to secure, or note the increase of viewers as a result of your contribution. “To get promoted, you need to be known for having concretely achieved something,” he adds.

3. You’re Not Tooting Your Horn in the Right Direction

Let’s say that you are communicating in the office, building a solid basis for career growth. That may not be enough, according to Danielle Forget Shield, the Texas-based author of Exceeds Expectations: Take Control of Your Performance Review.

“We all move along in our careers and expect that others will recognize our efforts and successes. Even if someone is phenomenal at self-promotion, they will only be successful if they are promoting the right successes to the right people,” she notes.

Shield notes that the right person to promote yourself to may not necessarily be your manager because someone else may influence him or her, or your supervisor may not have authority to dole out raises and positional moves.

Darrell W. Gurney, a career coach found at careerguy.com and based in Los Angeles, says some bosses are just too busy to recall all the things you have—and have not—done. This is why it’s important to be aware of your accomplishments and be ready to promote your performance.

“Failing to track each and every one of your own accomplishments doesn’t help you in justifying your promotion or raise when the time comes,” Gurney advises.

Sometimes it’s not even about achievements: You simply need to forge relationships with the right people in order to get ahead.

“Truthfully, performance and execution can get you in the door, but when colleagues, co-workers and executives are able to speak positively to your reputation, your integrity and the manner in which you treat, develop and engage people… that speaks volumes,” adds John Haynes Sr., a life and business coach living in Maryland.

4. You’re a Hot (Emotional) Mess

Another reason for missing out on a promotion—especially a pay increase—may be because you are simply not objective enough. It is nerve-wracking approaching your boss about these things, but you can’t let your emotions take over.

“Asking for a promotion is about making a very logical case for why you are valuable to your company,” notes Avi Karnani, ceo and co-founder of Alice Financial, based in Brooklyn, New York.

He says many people are quick to go into a performance evaluation with statements like, “I feel,” I think” or “I want,” and forget to use hard data that supports industry standards.

So even though it’s okay to say why you feel you deserve something, some quantifiable facts are great for back-up. “Make it logical. Make it data-driven,” Karnani says.

5. Your Body Language Is Off

Even if you’re not a nervous wreck, what’s going on in your head regarding the promotion can certainly be conveyed and may hamper the outcome of your request.

Sharon Sayler, author of What Your Body Says (And How to Master the Message): Inspire, Influence, Build Trust and Create Lasting Business Relationships, says there are a number of body language indicators that can position you in a negative light. This includes breathing too high in the chest, which may indicate you are in danger, angry or nervous.

“Training yourself to breathe completely, low and slow into the whole belly will help you look more intelligent, too—especially if you breathe through your nose,” says Sayler. “Nothing will make you look less intelligent than breathing with your mouth open.”

Even your voice pattern has an impact on how you are perceived. Sayler says combining a friendly, connecting tone with a credible voice is the best choice.

6. You’re Not Up On the New Stuff

In the media world, new skills and technologies change as often as the news does—all the time. That’s why showing that you can quickly and effectively grasp and apply new information is a huge asset if you’re shooting for a promotion.

“Media is going through unprecedented change, and most people are scared and confused,” says Herschberg. “If you can show that you are in front of these changes and can lead the way, you have a future.”

Staying on top of industry trends via websites and magazines can help, as can attending industry events and taking online courses. This shows your company that you are up on the latest happenings.

“Especially in media, if you stay tied to old technologies, you’ll go the way of the printing press,” Herschberg adds.

7. You’re Too Negative

To be blunt, you could just be a Debbie Downer, and that could spell a disaster if you are going for a leg up.

“Nobody gets uplifted by the person always pointing out the problems without the solutions,” notes Frances Cole Jones, New York-based author of The Wow Factor: The 33 Things You Must (and Must Not) Do to Guarantee Your Edge in Today’s Business World.

She says that you may not be a dismal person at all, but if you feel you have been slighted by the company, you may display a negative energy.

The key is to not let it show because companies remember the negative when it comes to rewarding employees. “Take care to vent your frustrations and resentments in such a way that there’s no chance of [them] harming your future,” she advises.

8. You Haven’t Asked For It

Even if you’re not shy about speaking up or showing what you have to offer, you may be missing the mark simply because you’re not being direct.

There are a lot of ways to let your company know that you’re interested in a promotion. Jones says it’s important not to let your boss know you are aware of colleagues’ salary advances. Also, catching your boss off-guard may not bode well to state your case—instead, schedule a meeting or bring it up during your annual performance review.

Finally, know what you’re asking for— in terms of any promotion. “If you don’t know what you want, you could lowball yourself in the pressure of the moment,” says Jones.

There is definitely a lot of pressure when it comes to requesting a salary increase or a move up the corporate ladder. To snag a promotion, make sure you stay professional and polite—and above all, prepared.

Up your exposure at work by being the employee who’s in-the-know on trending skills. Check out Mediabistro’s online courses designed to give you the professional skills and training you need to advance your career.

Topics:

Climb the Ladder, Skills & Expertise
Skills & Expertise

CMS Basics: 3 Key Things Every Media Job Seeker Needs to Know

Even the technologically challenged can master content management systems

CMS Basics: 3 Key Things Every Media Job Seeker Needs to Know
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By McLean Robbins
McLean Robbins is a luxury travel editor, marketing leader, and adjunct faculty member at Georgetown University with two decades of bylines in Forbes Travel Guide, Robb Report, and Washingtonian. She is the founder of Lily Pond Luxury, a Condé Nast Top Travel Specialist agency, and previously served as VP of Marketing at MBO Partners.
3 min read • Originally published March 1, 2016 / Updated March 19, 2026
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By McLean Robbins
McLean Robbins is a luxury travel editor, marketing leader, and adjunct faculty member at Georgetown University with two decades of bylines in Forbes Travel Guide, Robb Report, and Washingtonian. She is the founder of Lily Pond Luxury, a Condé Nast Top Travel Specialist agency, and previously served as VP of Marketing at MBO Partners.
3 min read • Originally published March 1, 2016 / Updated March 19, 2026

In today’s digital world, nearly every media job seeker is expected to know something about content management systems, or CMS for short. Job postings require familiarity with WordPress, Drupal, CQ5 or more as a prerequisite or an almost mandatory “nice to have.”

But you don’t need to be a tech whiz or a developer to ace the interview questions about a CMS. Read below for the essential steps to becoming a content management pro.

Do Your Homework

If you’ve used a content management system before, you know that most have their quirks. Throughout my career as a content strategist (and former magazine editor), I’m almost always asked the question “do you know how to use X CMS” at some point during a job interview.

Sure, I’ve plenty of practice using major systems, but often, I’ll encounter a system I haven’t yet used. If you find yourself in the same situation, pre-empt the question by asking what content management system the company uses during an early stage interview, or inferring this information from the job posting, and do some basic research about the platform to gain familiarity and common points of discussion. You can even gently probe to see if the potential client/employer is happy with their system and discuss system migration experience if applicable.

Talk About Common Experiences

If you’re lucky, you can talk about your content management experience using X or Y system that the client/employer currently has. But when you’re not, you can use your general experience to discuss processes that are similar from CMS to CMS: managing publishing workflow through tools like an editorial calendar, creating dynamic experiences through user-friendly use of text and rich media, using supplemental modules to control factors like SEO.

More often than not, speaking about common publishing experiences, not specific technical skills, assures the interviewer that you are prepared to handle whatever this new CMS throws at us.

Use a CMS to Help You Land a Job

Hopefully, you’re uploading your resume not just onto LinkedIn, but also to your personal website, which is nicely presented and packaged with plenty of portfolio examples, a fleshed-out “about me” page and additional pertinent information, such as a photo and links to your social handles.

Demonstrate that you know how to use basic functions like formatting to separate sections of your resume by using bold text, highlight job changes within a single company via italics or use bullet points to separate out specific experiences. But don’t go overboard. Use of color, multiple fonts and overly stylized resumes (unless you’re hoping to get a career as a graphic designer) are big no-nos.

You’ll also want to use the attachment function to add a link to a .pdf version of your resume, preferably one that doesn’t have your address on it, or, if it does, a link to a .pdf resume behind a password function.

Why? No matter how nicely you present your “story” online, hiring managers often want a traditional resume format to compare you easily to other job seekers, or to send to others within their company for review. Have client work or clips not easily found via URLs online? Make use of that attachment function to showcase your .jpgs, .pdfs, .mp4s and more, as well.

McLean Robbins is a content strategist, copywriter, digital consultant and instructor of Mediabistro’s Content Management class, in which she teaches the ins and outs of various systems, including how to select a CMS that is right for your needs or that of your company or client. Find her at mcleanrobbins.com.

Topics:

Climb the Ladder, Skills & Expertise
Interview Tips

3 Improv Comedy Rules That Will Help You Ace Your Next Interview

Use your creativity, and listening skills, to get the job with these improv skills

3 improv rules to help you win the interview
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By John Lombard
John Lombard is a content strategist and writer with over a decade of experience creating interactive and video content for brands like Apple, IBM, and Samsung. He previously worked at Mediabistro and now serves as a Client Strategist at Ceros.
3 min read • Originally published March 2, 2016 / Updated March 19, 2026
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By John Lombard
John Lombard is a content strategist and writer with over a decade of experience creating interactive and video content for brands like Apple, IBM, and Samsung. He previously worked at Mediabistro and now serves as a Client Strategist at Ceros.
3 min read • Originally published March 2, 2016 / Updated March 19, 2026

The world of improv comedy—think Whose Line is it Anyway, Second City, UCB—is famous for more than just kicking out hilarious performances. Certain techniques derived from improv are used for managing employees, developing business ideas and even landing a job.

So if you’ve got a job interview on the horizon, check out these improv techniques to see how they can help you bring down the house—or at the very least win over the hiring manager.

1. Say “Yes, and…”

One of the founding rules of improv is the “Yes, and…” technique. The basic idea is that improvisers should agree to the world of the scene and build onto it. So for example:

Actor A: I can’t believe this Megabus is going to be six more hours to Denver!

Actor B: Yes, and do they really need to keep playing Snakes on a Plane? Is that the only DVD they brought?

Cassie Ahiers, instructor at The Revival theater in Chicago and creator/director of the comedy web series Lake Effect, says using “Yes, and…” in an interview reminds a job candidate to go further with their responses. “With ‘yes’ you are supporting the idea that you are an experienced candidate,” says Ahiers, “and it’s with the ‘and’ where you get to expand upon your skills.”

So, let’s say an interviewer asks you if you’re comfortable using a CMS. You might reply:

Yes, I’m very comfortable using Drupal and WordPress, and I lead a session at my previous job training staff on best practices in tagging and optimizing content for SEO in content management systems.

2. Fully Listen

Too quick to respond with a funny line, a common trait of the newbie improviser, is a failure to fully listen to the other actors in the scene:

Actor A: We’ve got to get this boat back to the harbor, or my dad’s going find out we took it—

Actor B: This car is fast!

And novice improvisers aren’t the only ones with this problem. In an interview, when you’re full of nerves, the all-too-common result is you respond too quickly without taking the time to fully listen to the interviewer—or worse, you interrupt them.

“Listening to understand, not just to respond, is the most important skill in communication,” says Ahiers. Taking the time to fully understand what is being asked not only allows an interviewee to develop the best possible answer, it also shows that he is fully invested in the conversation and the needs of the company.

3. Make Your Partner Look Good

Another very important tenet of improv is making your scene partner look good. This means supporting their decisions in the scene, buying into the world they’re creating and helping them out if they’re drawing a blank on where to take the story. It’s an idea that translates seamlessly to the interview.

If a hiring manager asks something like, “Give me an example of a team project that failed,” you can take this technique into account, sharing your difficult situation and explaining how you supported the team while doing everything in your power to help everybody come out on top.

Here’s a few more interview queries in which you can weave in your ability to support the team, making everyone look good:

  • “Describe a project that required collaboration across teams.”
  • “Share a time when you worked with a difficult team member.”
  • “Tell me about a rewarding team experience.”

By showing you understand the importance of supporting the team, you work to establish yourself as a strong candidate, as teamwork is absolutely essential in any work environment.

Ready to hone these and other techniques so you can nail your next interview? This calls for a mock interview: Refine your skills in a one-on-one session with a Mediabistro career counselor and learn how to talk about your work history and answer tough questions, anxiety free.

Topics:

Get Hired, Interview Tips
Resumes & Cover Letters

4 Surefire Ways to Write a Killer Cover Letter

Use a bit of empathy—and creativity—to get the ball rolling

job-seeker writing killer cover letter
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By Amanda Layman Low
@AmandaLaymanLow
Amanda Layman is a B2B tech content writer and strategist with over 15 years of experience creating content for startups and enterprise brands. She founded Tigris, a content agency serving leading tech companies, and authored The New Freelance: A Book for Writers.
3 min read • Originally published March 3, 2016 / Updated March 19, 2026
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By Amanda Layman Low
@AmandaLaymanLow
Amanda Layman is a B2B tech content writer and strategist with over 15 years of experience creating content for startups and enterprise brands. She founded Tigris, a content agency serving leading tech companies, and authored The New Freelance: A Book for Writers.
3 min read • Originally published March 3, 2016 / Updated March 19, 2026

When you’re in media, everything you write, post or create is like an audition.

Your Tweets prove you know how to work Twitter. Your website shows you’re not tone-deaf when it comes to branding. And when you write a winning cover letter, you’re not just giving your target company a demo of your skills and expertise—you’re engaging in an interview before your formal interview.

So to help you craft that perfect cover letter, here are four tools for success.

1. See Things from the Reader’s Perspective

Imagine the life of whoever will be reading your cover letter. Picture them logging into their company email, where cover letters from hundreds of hopeful job candidates await.

With recruiters’ and hiring managers’ limited time and approaching deadlines, it’s no wonder these professionals start looking for reasons to reject candidates upfront rather than taking a chance on a poorly written cover letter. Anything can turn them off: wordiness, cheesy childhood stories, long and overworked sentences, generic templates.

One of the best ways to capture their attention is to make it clear, upfront, how you can benefit them. “Frame your letter in such a way that it presents your experiences while focusing on the company’s goals,” says Heather R. Huhman, blogger and columnist for Entrepreneur and Glassdoor, “not your goals as a job seeker.”

If you make it obvious you’re ready to solve a problem for them, you’ll get a call.

2. Ditch the Formulas

Many cover letters are rote and start to blend together for employers. “The majority of cover letters are overly formulaic,” says Huhman. “They open with ‘Dear Sir or Madam,’ followed by an introduction, the applicant’s interest, and a summary of their skills.”

A better approach is to let your personality come through. “Tell a story,” says Huhman. “This brings the focus on you instead of on your experiences. Remember that companies hire people, not a list of skills.”

3. Use the Right Tone

Read this: “In response to your job post on LinkedIn, I am requesting that you consider me for your assistant to the editorial assistant position at Badass Fitness Media Group. I believe I am a good candidate for this job due to my passion for both journalism and fitness, my experience during my internship at Blah Newspaper, and my 4.0 GPA in my writing classes at Prestigious University.”

Now, this: “I start every morning with three things: pushups, herbal tea and the latest post on the Badass Fitness Media blogroll. I love how your writers combine anecdote with hard-hitting science to dish out fitness content that both informs and entertains. I’d be thrilled to bring my own blogging experience at HealthLady.com to your team.”

While the first example sounds like what you’d read in a cover letter template downloaded off the internet, the second sounds like a real person interested in a real job. Pay close attention that your tone matches that of the company you’re applying to.

4. Be Creative

People stick to generic cover letter templates because they’re afraid of appearing unprofessional, saying the wrong thing or (sometimes) because they’re too weary of the whole process to craft something of their own. The thing is, if you and most other job seekers are taking this approach, why on earth is yours going to stand out?

Creativity in a cover letter “shows an employer your skill level,” says Huhman, “but also how you would approach a project while working for them.”

If you’d like your cover letter to stand out even more, consider getting the help of a pro. Mediabistro’s Career Services offer everything from a quick cover letter edit to several sessions of career counseling to tackle your cover letter, networking skills, career transition and more.

Topics:

Get Hired, Resumes & Cover Letters
Skills & Expertise

What Does an Account Executive Do? Role, Skills & Career Path

These media pros get the job done for clients and brand teams, whether in PR, advertising or in-house

account executive working with creative team
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By Jenell Talley
Jenell Talley is a journalist and program analyst with a background spanning media, government, and editorial work. She holds a journalism degree from Howard University and a master's in human resources management from the University of Maryland.
5 min read • Originally published March 7, 2016 / Updated March 19, 2026
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By Jenell Talley
Jenell Talley is a journalist and program analyst with a background spanning media, government, and editorial work. She holds a journalism degree from Howard University and a master's in human resources management from the University of Maryland.
5 min read • Originally published March 7, 2016 / Updated March 19, 2026

If you’re about getting the job done and are unhappy until your client is ecstatic, you might make one heck of an account executive. But before you make rash career decisions, read on to see if you’ve got what it takes—we’re betting you do—and if an account executive job is everything you’re looking for.

What exactly does an account executive do?

Whether working in public relations or at a radio station or a pharmaceutical company, an account executive scouts and builds relationships with new clients and cultivates relationships with existing ones.  

An account executive is the point of contact for clients and brand teams, often interacting with both daily. Elements of the job include planning and coordinating account activity, including press releases, media pitches, blogger and influencer outreach, press conferences, product samples for editorial placement, and promo events, such as photo shoots and videos.

What skills do you need as an account executive?

“First and foremost, an account executive must be a good writer—it’s non-negotiable,” says Arzu Yonak, owner and creative director of Addicted Youth Public Relations. You have to be able to communicate your client’s message effectively and engage the media and target audience.

Erin Pieretti, a senior account executive with the Bauserman Group notes that good customer service, strategic planning skills, creativity, and attention to detail are also important.

You need solid sales skills, too. For example, if you’re an account executive at a magazine or TV station, you’re responsible for securing ads that help keep the publication or network afloat.

Are the skills required of an account executive at a PR firm different than those required at another type of company (e.g., website, radio station)?

Yonak says the skill set is essentially the same; there’s just a difference in how it’s applied.

If you’re an in-house account executive for a company, you’re all about the positioning and strategy of that company’s brand. You’re likely overseeing various accounts at a PR firm, each requiring its own strategy.

Who is an account executive’s boss?

Each company’s internal structure is different, so hierarchies vary, but an account exec reports to a designated senior account executive, account manager, or department director. Sometimes, they may report directly to the agency director or the president/principal.

Are there other titles with similar responsibilities?

This may depend on a company’s internal structure. At Addicted Youth Public Relations, for example, account execs are essentially mid- to senior-level publicists responsible for specific accounts.

The role of an account manager is similar to that of an account executive. However, some agencies reserve this title for a supervisory position, overseeing a team of account executives.

What do I need to get ahead as an account executive?

Hard work and dedication are required. This isn’t a typical 9-to-5 job. You have to be driven, available to your client, and able to work in a fast-paced environment.

You should also be simultaneously creative and strategic—you control your client’s message, so you must be mindful about what you put out there to ensure the message aligns with the brand.

How can I get my foot in the door as an account executive?

You’re off to a good start with a degree in business, marketing/advertising, public relations or communications, says Pieretti. And if you want to work at an agency, Yonak adds, your best bet is starting with an internship and working your way up the ladder at an agency or in the media industry to build contacts.

Get a fast track into working in PR by taking a Mediabistro online course on public relations.


FAQs on Becoming an Account Executive

1. What does an account executive do?

An account executive serves as the primary point of contact between a company and its clients and is responsible for scouting new clients, building and maintaining relationships with existing ones, and coordinating various account activities. Depending on the industry, these activities can range from press releases, media pitches, and influencer outreach to organizing promotional events like photo shoots and video productions.

2. What skills are necessary to succeed as an account executive?

Key skills include excellent writing ability, customer service, strategic planning, creativity, and attention to detail. Strong sales skills are also important, especially in roles where securing advertisements or sponsorships is part of the job. The ability to communicate effectively and engage the target audience is non-negotiable.

3. Does the skill set for an account executive differ by industry?

While the core skill set remains consistent—good writing, strategic planning, and customer service—applying these skills may vary depending on the industry. For instance, the focus might shift between brand positioning and strategy in an in-house role versus managing multiple accounts at a PR firm.

4. Who does an account executive report to?

Reporting structures vary by company. Depending on the organizational hierarchy, an account executive may report to a senior account executive, an account manager, a department director, or directly to the agency’s director or president.

5. Are there other job titles with similar responsibilities to an account executive?

Yes, similar roles can include mid- to senior-level publicists in a PR firm who focus on managing specific accounts. The account manager title might also encompass similar duties, though it often denotes a supervisory level overseeing a team of account executives.

6. What does it take to advance in an account executive position?

Advancement requires hard work, dedication, and the ability to thrive in a fast-paced environment. Being creative yet strategic in controlling and disseminating your client’s message is crucial. Success in this role is not just about putting in the hours; it’s about being driven, available, and mindful of the brand’s alignment with its messaging.

7. How can I start a career as an account executive?

A business, marketing/advertising, public relations, or communications degree sets a solid foundation. Gaining experience through internships, especially at agencies or within the media industry, can provide valuable contacts and a pathway to climbing the professional ladder. Additionally, specialized courses on public relations, such as those offered by Mediabistro, can fast-track your entry into the field.

8. Is working as an account executive a 9-to-5 job?

No, being an account executive often requires flexibility beyond the typical 9-to-5 schedule. The role demands availability to clients and the ability to work under tight deadlines, which can extend into evenings and weekends depending on the project and client needs.

Topics:

Climb the Ladder, Skills & Expertise
Career Transition

How to Break Into Fashion PR: Essential Tips From Insiders

Get your glam career in gear with tips on breaking in from fashion industry PR vets

fashionable coats hanging from a pipe
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By Kristen Fischer
Kristen Fischer is a freelance writer, journalist, and copywriter with over 20 years of experience, currently serving as a health writer for AARP with previous staff roles at WebMD and WW. Her work has appeared in Prevention, Healthline, Woman's Day, Parade, and Writer's Digest, and she is the author of four books.
7 min read • Originally published March 8, 2016 / Updated March 19, 2026
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By Kristen Fischer
Kristen Fischer is a freelance writer, journalist, and copywriter with over 20 years of experience, currently serving as a health writer for AARP with previous staff roles at WebMD and WW. Her work has appeared in Prevention, Healthline, Woman's Day, Parade, and Writer's Digest, and she is the author of four books.
7 min read • Originally published March 8, 2016 / Updated March 19, 2026

The fashion public relations field has exploded and now it looks more glamorous than ever to be promoting big brands and attending runway shows.

But it’s not all glitz and sparkle. The truth is that it takes a lot of hard work—including the kind of tasks you’d never wear Chanel while doing—to break into this industry.

Here, public relations pros who’ve paid their dues and risen up reveal the real side of fashion PR.

Education is Just a Jumping-Off Point

Traipsing around college with a Prada backpack is just the start. Getting a broad, liberal arts degree is the first stop for those that want to get into the fashion PR field. But you don’t necessarily have to major in PR.

In fact, Robin Kassner, founder and publicist at Haute PR, a New York City boutique fashion, beauty and luxury lifestyle PR agency, went to Brandeis University, which did not offer a PR major. “If you have a solid liberal arts background, are an excellent writer and know how to express yourself effectively, you have a great background for a career in fashion PR,” she says.

Liz Anthony, president at Mariposa Communications in New York City, agrees. She studied English and French in college, and says the communications skills she garnered from those majors have been crucial to her success.

Samantha Slaven-Bick, owner at Samantha Slaven Publicity in Los Angeles, majored in journalism and leveraged it into a career as a magazine editor and writer before she ever entered the public relations arena. She thinks journalism was the perfect major because it taught her how to write, but also enabled her to get in to an editor’s mindset, which is vital because PR pros need to consistently pitch top editors.

If you don’t want to study English, journalism or communications, there are other degrees that can help. Any liberal arts degree, studying marketing, or a major in business is a solid foundation.

“I generally hire people with bachelor’s degrees in communications, English, psychology or business. With any of these majors, most students must learn how to develop strong communication and critical thinking skills,” says Kristin Marquet, president of Marquet Communications in New York City. She says that she does not like to hire students that graduate from fashion colleges.

“They tend to think they know everything about the fashion industry. In turn, they are more difficult to train than non-fashion students,” she adds.

Paying Your Dues

Completing an internship is a smart way to get your foot in the door, and can often lead to getting a full-time job.

Erica Taylor, principal at Erica Taylor PR in New York City, sat on a dirty floor putting a desk from IKEA together on her first day as an intern.

“You have to be willing to do the grunt work,” notes Taylor. She says she is currently looking for interns but finds that many feel they are entitled to be working at a higher level. “I basically worked for free for three years. I got coffee, did research, made lists, lugged around heavy samples, you name it. It sucked, but I got to learn the ins and outs, and now I have people to do that stuff for me.”

Jane Lerman, CEO and founder of L.E.R. Public Relations in New York, remembers what it was like to break in to the field. “When I started out in fashion PR, it was as an intern at a boutique fashion PR agency in London, where one of my gorgeous duties was to do the dishes at the end of the day,” she recalls.

“The first few months were far from glamorous,” she says, although the experience helped her build credibility in the industry. “That experience also taught me how not to treat the people that work for me and instead how to motivate them so that they are excited to come in to work every day, even if there are some mundane tasks that may be necessary to get done.”

Once you get a full-time gig, you’re still not in the clear and can be working on intern-like tasks. “The glitz and glam of fashion PR is only about 10 percent of the job, while the remaining 90 percent is grueling,” adds Marquet. And if you start your own company, be prepared to feel like you’re starting over on the bottom while you build business.

Exposure Is Your Key to Success

Even though you may be answering phones, stuffing gift bags and picking up dry cleaning for the big wigs as an intern or entry-level starter, the exposure you’ll receive in doing so is what really helps make a career.

Just by working for a firm, you can pick up industry skills, as well as a sharp business acumen. “By being around PR professionals and tagging along on meetings, your mind acts like a sponge and soaks up the information around you,” Kassner says.

To move up, it takes a resilient attitude and a willingness to do what it takes to get things done. “Have an upbeat, positive attitude and take any assignment your boss throws your way,” Kassner adds. “The employees who are problem-solvers and figure out what needs to be done before their boss asks them are the ones who get ahead.”

Aba Bonney Kwawu, who founded and operates TAA PR in Washington, D.C., says she once worked for a retail mogul who made her cry at least once a week.

“I fetched coffee, ordered lunch and worked on merchandise until my fingers were numb,” recalls Bonney Kwawu. Today, she is friends with that tycoon and landed one of her biggest clients because of the glowing recommendation he gave her 10 years earlier.

Taryn Scher, president at TK PR in South Carolina worked an entry-level job for six months before she was promoted to PR manager. Less than two years later, she started her own company. Some people say it takes longer, and one can expect to put in entry-level hours doing mundane tasks for a good one to two years.

“If you are a star in this industry, you’ll be on the fast track,” Scher adds.

Persistence and Personality Go a Long Way

So besides knowing the difference between a tall and a grande, what characteristics do you have to possess in order to rise above in this field?

Persistence is key, says Marquet, who notes that because fashion PR pros work with editors and journalists that may not respond to their initial inquiries, they have to be able to follow up tenaciously. “A person has to be aggressive while maintaining professionalism,” she says.

Scher maintains that a thick skin is a must-have. “Fashion PR is like no other PR field when it comes to the intensity,” she says. “You quickly learn that you will hear a lot more no’s than you will yes’s. The fashion industry is brutally honest… if an editor doesn’t like the line, forget it.”

Kassner says that traditional values will get you far. Being sociable and intelligent can help you get ahead. But outstanding writing skills are essential.

Lerman agrees. “Your job is to correspond in writing with journalists, people that write for a living! So if you can’t communicate well via writing press releases [and] pitch letters, you will never be taken seriously,” she says. Lerman says organization is also crucial so you can keep track of editors you speak with and track your clients’ coverage.

Connect Beyond the Business Card Exchange

Networking is also imperative for those in the industry, and not the kind where you simply collect business cards. (Although it does give you the chance to show off the designer samples you may be able to get your hands on… after, of course, you pay your dues.)

Bonney Kwawu skipped the meet-and-greets and served on charity board planning committees to make valuable connections. “I had the opportunity to volunteer with the very people I wanted to network with while supporting wonderful causes,” she says.

Aside from networking and knowing how to pen a press release, it is actually a good thing to be obsessed with fashion in this industry, says Slaven-Bick. “You have to be truly invested in fashion… always reading about it, knowing who the key players are, what the top trends are each season, who the main influencers and emerging leaders are.”

She advises that emerging pros keep up on fashion magazines and blogs. “Follow the top brands to see what they’re doing,” Slaven-Bick adds. “Always be in the loop so you can brainstorm and present new ideas that are currently making news to your clients.”

While connections are important, Kassner says a strong sense of professionalism, smarts and a hard-working nature are key to making a career for yourself in the fashion PR arena.

“Fashion PR is very hot right now,” Kassner notes. “It is very competitive, but there are new firms opening up every day that need good people to help them grow.”

Kick off your PR career with a Mediabistro online course on public relations.

Topics:

Be Inspired, Career Transition
Networking

Conference Survival Guide: Stress-Free Ways to Score Key Connections

Navigate jam-packed conferences with these tactics

person handing business card to another professional
By Rachel Kaufman
4 min read • Originally published March 8, 2016 / Updated March 19, 2026
By Rachel Kaufman
4 min read • Originally published March 8, 2016 / Updated March 19, 2026

Experts agree that there’s often no better way to make connections, pitch that story idea, land an agent or even find a new job than by face-to-face networking at conferences—but you can’t just show up with a stack of resumes and business cards and expect to hit gold.

With a little planning and luck, though, you can make any conference you attend a super success.

Set Specific Goals

“It’s important to know what you want to gain from a conference,” says Melissa Fireman, a Washington, D.C.-based career counselor, and founder of Washington Career Services. “I know that sounds basic, but you have to be very specific about your goals. If networking is a goal, what specifically are you networking for?” Write down your goals, print out the schedule and attendee list ahead of time, and take the planning process seriously, Fireman says.

“You get out of conferences what you put into them,” says Melanie Sheridan, who blogs at Mel, A Dramatic Mommy. On the other hand, she cautions: “Don’t go with huge expectations in your mind, because you just don’t know. A session could sound great on paper, but if it’s got a bad moderator, you’re going to say ‘I wish I’d gone to that one instead.'”

Don’t Be Shy

“Ostensibly, you’re there for the panels, but you really want to connect with people. To find people of like mind, people you could partner with professionally, people who will be friends, people who could become mentors. They’re all just right there, milling around you at every single moment,” says Denise Jacobs, a Web consultant, speaker, author and self-proclaimed SXSW addict.

In fact, many conferences offer orientation sessions complete with conference-specific pointers about where to go, how to get around, and—at a blog conference—how to avoid having photos of you plastered on the ‘Net.

Jacobs continues, “You can’t be shy, but you don’t really need to be aggressive” when meeting people. “Everybody is super open; the atmosphere is amazing. I’ve been in panels, when it was time for the audience to ask questions, I asked a question. And people would come up to me afterward and say, ‘I just wanted to meet you because you sounded really cool.’ It’s very interesting; it’s its own little world.”

Get Networked

Reach out. A lot. “I would say shoot to meet five to 10 people a day” from your networking list, Fireman says. But as in any networking situation, your goal is to build rapport, not immediately land a new gig. Coming out of the gate with, “‘Hi, I’m Melissa, and I want a job with you,'” says Fireman, will get this reply: “Well, so does everybody else in the room.”

Instead of thrusting your card or resume in your contact’s face, invite him or her for coffee, a drink or even lunch. Once you’ve got that initial connection, you can maintain it through email, social media or something else: “It’s nice to bring some note cards with you and just write them a thank you note and leave it at their room for them,” says Fireman.

And don’t let those connections die after you get home. “I spent a day hanging out with a blogger I really admire” at BlogHer, says Sheridan. “Now we email back and forth, she’s more active on Twitter. If you comment on each other’s blogs, email, send a text every now and then… it’s easy to maintain these relationships, if you work at it.”

Budget Wisely

There are tons of ways to stretch your conference dollar, but choosing a distant hotel isn’t one of them. Blogger Neerav Bhatt says it may seem cheaper at first to get a room at the bargain Motel Six instead of the hotel where the conference is taking place, but the time and money you’ll spend on taxis will more than counteract any cost savings.

Plus, your back will be aching if you can’t stop back in your room to drop off the laptop you decided you didn’t really need that day or the swag you got in the exhibitors hall. Far better, suggests blogger Sheridan, is to just share a room with friends or coworkers.

Often, signing up to speak or present at the conference can be a money-saving tip, as your admission will likely be reduced or free. But beware: Depending on your topic and schedule, you may be too busy to actually network.

Do Your Own Thing

Last, don’t feel like you “have” to go to a certain panel or event—feel free to conference hop, suggests Sheridan. And “if you get overwhelmed, go up to your room, take a nap, order some room service.”

Besides, “there’s this beautiful serendipity that happens” at a conference, says Jacobs. You’ll meet people in the hall or elevator, not necessarily at an official event. So feel free to do your own thing and let the opportunities come to you.

Topics:

Climb the Ladder, Networking
Managing

How to Prevent and Manage a Social Media Crisis

What to do when tweets, posts and pics backfire

stressed woman leaning on railing looking at her phone
By Laura Montgomery
3 min read • Originally published March 8, 2016 / Updated March 19, 2026
By Laura Montgomery
3 min read • Originally published March 8, 2016 / Updated March 19, 2026

How to Avoid (and Handle) a Social Media Crisis originally published on The Executive Education Navigator blog.

There’s no such thing as bad publicity? Try telling that to US Airways after their corporate Twitter account accidentally tweeted a very NSFW photo, which spread like wildfire across social and mainstream media. Or tell that to the New York Police Department, after their #mynypd hashtag campaign backfired, prompting a barrage of posts featuring photos of police officers engaged in violent interactions.

Whether caused by a technical blunder, hijacked hashtag, disgruntled employee or inappropriate attempt at humor, a social media mistake can escalate into a full-blown communications crisis in a matter of minutes.

Companies large and small are discovering how important it is to have a strategy in place to deal with social media crisis situations. According to a recent survey of Fortune 1000 in-house lawyers by Weber Shandwick, 85% of respondents agreed that social media has greatly increased the potential for a minor problem to turn into a major crisis. Yet only one in five report actively preparing for a social crisis.

Here’s how you can stay ahead.

Know when to worry

The first step is drawing the distinction between issues and crises on social media. Issues are something that brands’ social media managers deal with on a daily basis. This might take the form of a customer complaint or public criticism of a product posted to one of your social channels. More often than not, a quick response or action from the social media manager will be enough to put an issue to rest within 24 hours.

A crisis, on the other hand, will emerge if an issue goes unaddressed and causes a ripple effect across a broader public audience – or if the issue simply snowballs out of control before it’s even discovered. A genuine crisis might also result from internal mismanagement of social media communications, for example disgruntled employees posting inflammatory comments about the brand or improperly sharing confidential information. These crisis situations go beyond what a sole community manager can handle and may well call for involvement from your corporate legal team.

Know the rules of engagement

To prevent a social media issue from turning into a crisis:

1. Don’t ignore negative posts

Equally important: Do not delete complaints or criticisms addressed to the corporate social account. On social media, there’s no such thing as “If we ignore it, it will go away.”

2. Apologize quickly and sincerely

Publish the official response to the same social channel on which the situation arose.

3. Offer a remedy

Even if the problem can’t be fully solved right away, explain what steps are being taken to resolve the conflict.

4. Offer a sidebar where necessary

While it’s important to keep the public apprised of developments, sometimes taking the conversation with any offended parties offline is the best way to address the issue directly.

5. Monitor channels vigilantly

This should really be happening on an ongoing basis so you can tell both when a social media crisis is emerging—and when it’s finally resolved.

These are just some basic guidelines to get started on creating a strategy for social media crisis management. To build on these principles, there are a handful of executive-education courses on social media and corporate communications management available.

Laura Montgomery is a higher-education expert who blogs for The Economist Careers Network.

The Executive Education Navigator is a first-of-its-kind search and discovery tool launched by The Economist Careers Network to aid executives’ search for their ideal executive education programs. Its blog includes posts on career hacks and industry trends.

For a quick course on social media strategies, consider a Mediabistro online course on social media.

Topics:

Climb the Ladder, Managing
Job Search

10 Job Search Mistakes to Avoid While You’re Still Employed

Be smart at the office when you’re on the hunt for your next gig

busy creative office
John icon
By John Lombard
John Lombard is a content strategist and writer with over a decade of experience creating interactive and video content for brands like Apple, IBM, and Samsung. He previously worked at Mediabistro and now serves as a Client Strategist at Ceros.
4 min read • Originally published March 9, 2016 / Updated March 19, 2026
John icon
By John Lombard
John Lombard is a content strategist and writer with over a decade of experience creating interactive and video content for brands like Apple, IBM, and Samsung. He previously worked at Mediabistro and now serves as a Client Strategist at Ceros.
4 min read • Originally published March 9, 2016 / Updated March 19, 2026

It can be difficult, applying for your next media job when you’re already employed. And sure, it may seem like a great idea to work on your job search during your nine-to-five—you’re buzzed from company coffee, sitting at a desk feeling productive and all you can think about is channeling that energy into finding that next step on your ladder.

But the situation is dangerous, too: You can lose your current job if you’re caught.

If you’ve decided it’s time to look for a new job, then we’re here to help—especially when it comes to finding job openings—and to highlight workplace pitfalls to watch out for on your way to greener pastures.

Read on, but discretely! After all, having this article open is a true dead giveaway.

1. Changing Up Your Outfit

If you normally show up to work in a polo and khakis (like the State Farm guy) and today you show up in a full suit, everyone’s going to be like, “Well, Dan just came from an interview.”

You have a couple of options here: Step up your work clothes game—would it kill you to wear a tie every once in awhile?—or schedule your interview during non-work hours or take a personal half day for your big appointment.

2. Using Work Email to Reach Out to Prospective Employers 

Not only will the company you’re applying to find this unprofessional, you also run the risk of getting caught.

In many offices, supervisors can easily view your work email, and something with a subject line like, “Submitting Application for Digital Marketing Manager” would stick out like a sore thumb.

3. Checking Out at Work

Think you’ve got a new job on the horizon? Just left a promising interview? Don’t dial your effort down at your current job just yet. Remember, you want to leave on a high note…and not drop premature, clear-as-day signs that you’re on your way out.

4. Listing Your Current Company as a Reference

The best way to deal with this situation—besides never listing your current company as a reference if you’re applying on the stealth—is to let the company you’re applying to know you’d prefer to keep your job search private for now.

5. Printing Resumes or Cover Letters at Work

Don’t have a working printer? Go to Kinkos. Use a friend’s. But your work printer? Just don’t.

There are so many ways using your work printer could go wrong: The printer jams, a coworker sees what you’re printing, the printer log has a file called “Dan’s Resume”. Bottom line: Avoid the company printer at all costs.

6. Telling Your Colleagues

Nobody can keep a secret. Not even Mark from IT. He’s cool, but don’t tell him you’re looking to get out.

Because here’s the thing: Most people tell a secret not with bad intentions, but with the idea that the person they’re telling will “only keep it between us!” (“You promise?! This could seriously get Dan fired!”)

7. Saving Resumes on Your Work Computer

Picture this scenario: Your boss comes over to check something out on your computer and when you minimize your browser window he sees “Dan’s Resume” as plain as day on your desktop.

And that’s only one of the ways to get caught with saved job hunting materials on your work computer. Remember: You’re on a local network and your company can most likely see all.

8. Mentioning Anything on Social Media

Worlds are colliding, ya’ll. There’s no longer a separation between your online life, your work life and your private life. That is, unless you keep things off social media.

Don’t post anything that would even suggest you’re looking for a new job, even if you think you’re being discrete like, “Asking for good vibes from my FB crew! Big day tomorrow! #feelingpositive.”

And while this may be especially tough for someone who works in the media field, resist the urge.

9. Connecting on LinkedIn to Current Coworkers

LinkedIn should really be called “Here’s Who’s Getting Ready to Jump Ship.” Granted, it’s not as catchy as a name (and of course, it’s useful for more than finding a new job), but activity on LinkedIn can be huge red flag to your coworkers and supervisors.

It’s a good idea to wait until after you’ve landed your new job to connect with colleagues. And if you’re already connected to coworkers, make sure to hide your profile updates.

10. Posting Your Resume to Job Boards

Chances are, hiring managers or recruiters at your company will be using the same job boards to look for new talent that you’d post to.

Especially in the media industry, it’s a small world, and nothing says you’re looking for a new job than you posting your resume. So don’t do it.

Searching for greener pastures in your career? Check out Mediabistro’s job board, where top media companies are looking for top talent right now. 

Topics:

Get Hired, Job Search
Networking

How to Be a Standout Panelist at SXSW or Any Conference

Let your expertise shine in the panelist seat

panelist speaking at a conference
Admin icon
By Joel Schwartzberg
Joel Schwartzberg is a workplace communications coach, speechwriter, and bestselling author whose books include "Get to the Point!" and "The Language of Leadership," with articles published in Harvard Business Review, Fast Company, and Newsweek. He brings over two decades of senior communications and editorial leadership experience at organizations including the ASPCA, PBS, and Time Inc.
7 min read • Originally published March 10, 2016 / Updated March 19, 2026
Admin icon
By Joel Schwartzberg
Joel Schwartzberg is a workplace communications coach, speechwriter, and bestselling author whose books include "Get to the Point!" and "The Language of Leadership," with articles published in Harvard Business Review, Fast Company, and Newsweek. He brings over two decades of senior communications and editorial leadership experience at organizations including the ASPCA, PBS, and Time Inc.
7 min read • Originally published March 10, 2016 / Updated March 19, 2026

A conference panel may seem like something you can “wing”—after all, how tough is it to sit and field questions about what you know best? But succeeding in front of a large crowd is actually much more complicated than just standing up and giving a speech.

Consider the moving parts: getting your key points in; interacting with panelists, the moderator and the audience; responding to live questions; appearing both knowledgeable and open to ideas; and carefully straddling that line between saying too much and too little.

It can make for a very fretful experience, and seeming anxious is the last thing you want, especially when your fellow experts are as cool as pickles.

Fear not. Below, presentation experts offer their advice for holding your own when you take one of those seats on stage.

Do Your Homework

“Many people think they can just wing it—I’ve seen it a hundred times—but it’s important to do your homework,” says author and frequent panelist Nicole Williams, founder and CEO of the career website WORKS by Nicole Williams. She encourages panelists to “research the group and the conference and gear your comments to what’s most beneficial for them.” You can get information from the conference’s website or official program.

But your research shouldn’t stop at the conference itself. Get to know your neighbors, as well. “Look [the panelists] up on LinkedIn and see what groups and organizations they’re part of,” she advises. “Find other interviews they’ve given.” What they’ve said before is often a good indication of what they’ll say again.

Christine Auten, who’s produced sessions for South-by-Southwest (SXSW), encourages participants to check in early with fellow panelists and the moderator “to understand what your contribution to the topic should be.” This will help avoid surprises and correct misunderstandings (like your title, for example) before you put yourself out there.

It might also give you more to say. “Referencing the organization’s own research is always a winner, as is referencing the moderator’s work,” says consultant Joan Bryna Michelson, frequent panelist and president of JB Michelson & Associates.

Bottom line: By the time you sit down, the only strangers should be in front of you.

Get Interactive

If audiences wanted speakers who take turns, they’d watch a spelling bee. Seasoned conference audiences expect and want spontaneous interactions among panelists to create something close to a live environment. These interactions should be collegial, even friendly.

“Engage the other panelists and the audience as if you were at a dinner party with casual, real conversation,” says Thomas Rigler of Gerbler/Rigler, which organizes Digital Hollywood Content Summit.

Presentation specialist Debbie Fay, of Bespeak Presentation Solutions, agrees. “If another presenter says something interesting, you should be able to weigh in,” she says. “The more you bounce off one another, the more interesting it will be for your audience.”

But how and when do you bounce? First, be agreeable to disagreeing. “Healthy dissent makes for stimulating conversation,” says Jonathan Rick, president of The Jonathan Rick Group.

Professional speaking coach Martha Denton also offers this tip. “If disagreeing, frame it kindly: ‘I see your point, but I don’t agree for the following reasons.’ If agreeing with someone, don’t repeat what they already said—add to it.”

But don’t just agree or disagree for the sake of saying something. Audiences want real, original points, stresses consultant Marty Fahncke, chief marketing officer of Barton Publishing: “If you don’t have something of true value to add, just wait for the next question or topic.” Fahncke offers this famous quote: “When two men in business always agree, one of them is unnecessary.”

Keep Your Focus

Your panel has been given a specific subject—stick to it. “Attendees will be expecting your session to cover the topic promised in the session title and description,” Auten tells her SXSW speakers. “Try to fulfill that promise by staying on topic.”

But also stick to only what you know. “You’d be amazed how many panelists turn up to a discussion sure that they’ll be able to cope because they know their subject in general,” says Simon Raybould of Aware Plus, a UK-based presentation coaching service. “Panels aren’t about ‘in general’; they’re about ‘in particular.’ Make sure you dig up the necessary details.”

Jane McDonnell, executive director of the Online News Association, which runs a successful annual conference, agrees. “Know what you’re talking about. A lot of presentations fail right here long before the projector is set up,” she says. “You need to have ‘been there, done that’ to be an effective, helpful speaker.”

And if you get a question you can’t answer? Saying “I don’t know” is a-ok and certainly better than risking the alternative. “Do feel free to admit ignorance, especially when on stage with fellow experts who can call you on it,” says Rick.

Tell a Story

In addition to staying on topic, use devices to keep your audience interested, such as giving helpful advice and telling stories. “Storytelling makes your presentation engaging, relatable and personal,” says Steve Cherches, presentation coach and co-founder of training firm BigBlueGumball. “And go easy on the data. Your audience will be glad you did.”

Public speaking trainer and Keany Communications founder LeeAundra Keany agrees, recommending “examples and stories that support and enrich the topics you’ll be discussing.”

McDonnell advised sharing stories of failure—yes, failure—in particular. “You probably learned a lot from trying something and watching it go south,” she says. “Share that. It’s something probably everyone in the audience is familiar with and helps teach them to see it with another set of eyes.”

Practice Your Delivery

How you phrase and say your words may be as important as the words themselves. A good idea is to repeat questions in your answer or at least answer in complete sentences. “Not only will the gesture endear you to audience members who didn’t hear it the first time around, but it will also give you time to formulate your response,” suggests keynoter and corporate trainer Dr. Marlene Caroselli, author of Principled Persuasion. Caroselli adds “Don’t start every sentence with the word ‘I.’ It reveals a serious lack of originality… also makes you seem egocentric.”

The mere tone of your voice makes a difference as well, notes Raybould. “Before you speak, make a point in your head of dropping your voice to the lowest pitch that’s comfortable for you,” he says. “Low voices are associated with credibility and authority.” It’s true—no one in The Addams Family ever second-guessed Lurch.

Leave Your Sales Hat at Home

Remember that you’re selling your expertise, not your product. “The audience wants to hear what you have to say, not what you’re trying to sell,” says Cherches. “If you impress them with your insight and wit, your product or service will sell itself.”

Christine Clifford, public speaking coach and author of YOU, Inc.: The Art of Selling Yourself, concurs. “Avoid making references to your book or company. Instead, share the knowledge you have learned. Afterwards you can sell your products or services.”

Make Eye Contact

When answering a question, where do you look? Consultants mostly agree: Respond to whoever asked you the question. Audience questions go back to the audience; moderator questions go back to the moderator. But there are exceptions.

“If a moderator is acting as a proxy for the audience and asking questions submitted by them, always answer the question while facing the audience… they are the ones who really asked the question,” says Carma Spence, author of Public Speaking Super Powers.

You can also use your eyes to jockey for position, explains leadership strategist and author Mindy Gibbins-Klein. “When a question is aimed at the entire panel, catch the eye of the host before jumping in with an answer,” she says. “Move your body in a subtle way to signal that you have something to add.”

Dress Smart

How you look will be a big part of how you come across, and many audiences can’t help but compare your appearance to other panelists. “The way you dress is critical. You need to be smart enough to look credible, like an expert, but not so formal as to distance yourself from the audience and your fellow panel members,” says Raybould.

“We recommend dressing one level up from where you think you need to be, because it’s always easier to become informal than to try and become more formal.” In other words, guys, those ties can come off.

Raybould also recommended sitting up straight and not leaning back. “Body language isn’t a precise science and it’s often overrated, but the one thing an audience won’t tolerate is someone who looks smug or over confident,” he says. “Stay forward; stay focused.”

And keep in mind you’re in the spotlight. “Always assume someone in the audience is still watching you and could be snapping a picture with a cell phone,” says Spence.

As they say, it ain’t over ’til (the moderator says) it’s over.

Topics:

Climb the Ladder, Get a Media Job, Networking

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