AllFacebook InsideFacebook InsideMobileApps InsideSocialGames SocialTimes LostRemote TVNewser TVSpy AgencySpy PRNewser MediaJobsDaily UnBeige

Poor Customer Service? 15% of Brits Will Complain Via Social Media [STUDY]

Poor Customer Service? 15% of Brits Will Complain Via Social Media [STUDY]

After a negative experience with a brand or retailer, have you ever taken to Twitter to complain?

15 percent of internet users in the United Kingdom have complained via social media due to poor customer service, reveals a new Harris Poll for workforce management platform provider ClickSoftware.

Social complaints finished fourth in the survey, behind talking to a supervisor (46 percent), cancelling the service (34 percent) or dropping the brand altogether (30 percent).

Yelling (13 percent) and crying (4 percent) were also cited by respondents in the study.

http://www.emarketer.com/Article/Poor-Service-Leads-Brits-Scream-Shout-Post-on-Social/1011100/2

(Source: eMarketer. Complain button via Shutterstock.)

Mediabistro Course

Blogging

BloggingWork with a content strategist to discuss your brand, creative content, or business through blogging! Starting January 15, McLean Robins will teach you how to design, promote, and maintain a blog, develop an audience, integrate social media platforms, and build connections with your community with link sharing. Register now!