After a negative experience with a brand or retailer, have you ever taken to Twitter to complain?
Social complaints finished fourth in the survey, behind talking to a supervisor (46 percent), cancelling the service (34 percent) or dropping the brand altogether (30 percent).
Yelling (13 percent) and crying (4 percent) were also cited by respondents in the study.
- Facebook More Than 10x Bigger Than Twitter in India [STUDY]
- Just 5% use Twitter in Finland (Facebook: 82%, Instagram: 15%) [STUDY]
- 79% of Marketers Say Social Media is the Most Effective Channel for B2B [STUDY]
- Promoted Tweets Convert 160% More Customers Than Organic Tweets [STUDY]