After a negative experience with a brand or retailer, have you ever taken to Twitter to complain?
Social complaints finished fourth in the survey, behind talking to a supervisor (46 percent), cancelling the service (34 percent) or dropping the brand altogether (30 percent).
Yelling (13 percent) and crying (4 percent) were also cited by respondents in the study.
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- Researchers Use Twitter to Predict (And Analyse) Relationship Breakups [STUDY]
- 88% of Companies are Using Social Media for Marketing [STUDY]
- 73% of Recruiters Spending More On Social Networks [STUDY]