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Posts Tagged ‘Delta’

How Airlines Use Twitter – And Which One is Doing it Best [Infographic]

The airline industry is one of the most active on Twitter. They’ve been using Twitter for customer service, branding and promotions for years now. A data company which examines the social media impact of travel brands has released the first monthly Twitter infographic looking at how airlines actually use Twitter, and which ones are doing it best.
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Over 180 Airlines use Twitter – but How Effectively? [Infographic]

There are more than 180 tweeting airlines around the world, sending out an average of over 4 tweets per day. And they’re getting quite good at using social media to engage with their customers. While you might experience delays at airport security, you will probably have a smoother experience tweeting with your preferred airline.
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What your business is doing wrong (and right) on Twitter

Twitter is more than a little perplexing to most business owners, whether they’re running a large corporation or a small Etsy shop. There’s usually a general understanding that they should be on Twitter and interacting with current and potential customers, but diving into the deep end can sometimes do more harm than good if there’s not a solid social media plan in place. Read more