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MobileFriday May 09, 2008
Phone Calls Are The New Page Views?"Phone calls are the new page views," said J. Scott Hamilton, President and CEO of VoodooVox, during his opening remarks as he kicked off his company's first annual In-Call Media Summit. Uh-huh. One panel, which included an ex-Virgin Mobile exec, editors from the blog TechCrunch and someone from Adweek describe the service as a method through which "consumers gain value by agreeing to listen to advertising, and in return, advertisers are able to target highly defined direct markets." First of all, we talked about start up service (with the worst name ever), Xipto, a a year ago , where we described the idea as horrid, but genius. Sure, let a self selecting amount of customers listen to ads to knock off money from their phone bill. Alternatively, customers can also have an ad play instead of the "ringing tone" when you call them. We can see college kids and those strapped for cash going in for this, but... think of the new social structure this will create. It's be a status symbol. (i.e. "Oh god... I'm so not going on date with this chick. She has a soap ad playing when you call her." There's also the danger of people texting folks who they know have an ad instead of a "ringing tone" in place. Who the hell wants to be marketed to? Imagine: "Dude. Call me. I am so not listening to that ad for car insurance when I call you. Sux." VooodooVox (another terrible name) does it a little differently. They say that they are addressing: "ever-increasing hold times that frustrate all callers on a daily basis. Through the VoodooVox In-Call Network, high-call volume industries such as call centers can replace stale "your call is important to us" messages with a regularly updated choice of audio content that makes hold times more palatable and improves caller satisfaction." Really? Customers are going to find being marketed to more palatable why they are WAITING for a customer service person. Um... think that one through guys. The consumer is already pissed waiting for their tech guy or their airline reservation specialist when they hear an ad for say, life insurance. This is going to make their life better? Really? Also, yeah. Don't most people just put that call on speaker phone and engage in another activity while they wait? They're just waiting to here the real live person's voice. Are they really absorbing your message? Advertising through osmosis has worked before I guess, but sheesh... this idea needs a little bit of a better sell methinks. What do you think? Thursday Feb 07, 2008
Ah-ha! You Got Served By CBSFact - ads are gonna happen on the subway, on your computer and your mobile phone, too. CBS is in the testing phase for its mobile ad strategy that delivers location-aware advertisements to mobile phones. Visitors to CBS Mobile News and CBS Mobile Sports Web will be served ads based on companies near their real time location. So, you're walking down the street on 7th avenue and 26th street checking the upcoming March Madness schedule. Low and behold! At the bottom of the page is a Starbucks Foods ad. As you look up to cross the street a block later, by golly! It's a Starbucks! Right there! In front of you! CBS is working with Loopt, a service which allows its subscribers to track participating friends and family on their mobile phones through GPS. Sprint Nextel and Boost Mobile are currently the only mobile service providers who have signed up for the program, though Loopt is in talks with all the majors. As a consumer, one must "opt-in" to the program to see the ads considering that your location data must be served up to the company for the program to work at all. We're wondering how many folks will willingly "opt-in" for such a program. Fact - there are many people who would rather see relevant, local advertising than plugs for national brands. If you're going to get served, why not get served something that might be useful to you, right? Fact - people are lazy. The extra step of signing onto the CBS website via mobile and filling out an "opt-in" form may be the greatest deterrent to this scheme. Hopefully, the sign up form will be akin to buying a magazine subscription on the web. The box for automatic renewal is already checked for you. Sign up for mobile content on CBS and the "opt-in" is checked with a "yes." Consumers love no brainers. Love 'em. [source] Previously |
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