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Kate Spade’s CMO: ‘The Customer Has a Voice and So Do We’

Kate Spade Window FinalWhen kate spade looked to expand beyond its handbag business five years ago, its team went on a brand-and-soul-searching exercise. As CMO and SVP Mary Beech noted, they already knew the demos for their target audience, but those weren’t enlightening enough. After an extensive brand audit, they arrived at their current positioning: kate spade inspires you to lead a more interesting life.

On Tuesday, Beech spoke at the Brite ‘14 Conference, hosted by Columbia Business School’s Center for Global Brand Leadership in New York. She discussed how kate spade’s voice reflects its customers’ lifestyles and how it’s been integrated into digital platforms, employees’ mindsets and in-store experiences.

Brand voice and guidelines: For kate spade, becoming more familiar with their consumers meant a 360 degree understanding of their preferences, such as books and hotels, as well as celebrating customers’ sense of humor. They now define the ideal customer’s personality as culturally curious, quick, playful, spirited and chic.

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10 Tips for Surviving the SXSW Zombie Apocalypse

zombie

If you’re like us, then you’re slightly relieved that you won’t be in Austin for the South by Southwest “I liked Austin before it was cool” Festival.

If you’re not like us, then you’ll be there with automated, Twitter-ready, “wearable tech” bells on. Please send highlights!!

Today Jennifer L. Jacobson, founder of Silicon Valley firm Jacobson Communication, forwarded a helpful infographic for those of you brave enough to battle the undead tech hordes…and the heat.

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Metropolitan Museum’s Chief Digital Officer Shares His Artful Perspective on Social Media

Met Museum Roof Cloud City FinalWhat does New York’s Metropolitan Museum of Art have in common with the Broadway musicals Kinky Boots and Jersey Boys, the Frick Collection and the Manhattan skyline? They’re all top five NYC attractions on TripAdvisor.

That’s what Sree Sreenivasan discovered when he checked the popular travel review site. He’s the Met Museum’s first chief digital officer, and formerly worked as Columbia University’s chief digital officer and professor at their journalism school. He spoke at The New York Times Travel Show on Friday about the museum’s digital initiatives.

The Met’s exhibits and collection ranges from modern sculpture (Cloud City 2012, above) to ancient objects (William the Hippo, below). The museum has long been active on digital fronts, like interactive video screens, digital photography and social media. The Met’s digital efforts are especially interesting given its global audience and high-profile art fans, like celebs Bono, Psy and Steve Martin.

Sreenivasan’s goal is to enhance and expand on the museum’s existing digital programs, leaving no masterpiece unturned. He outlined the Met ‘s current social media status and future plans. He also shared tips that can apply as examples beyond the art world.

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Terranea Resort Near L.A. Rolls Out the Red Carpet for Local Brand Influencers and Guests

Terranea Resort Courtesy of“A land unto itself” is how Terranea Resort, an uber-luxury oceanfront property set on a peninsula in southern California, is described on its website. For its guests Terranea serves as a relaxing escape from the hectic pace of Los Angeles, located just 30 miles away.

Yet the resort’s secluded setting was proving to be both a benefit and a challenge. Agnelo Fernandes, Terranea’s SVP of sales and marketing, said the property lacked awareness among SoCal residents. Speaking at HSMAI/Hospitality Sales and Marketing Association International’s Digital Marketing Strategy Conference in New York on Tuesday, his case study outlined the social media programs the resort pursued to be more SoCal-local.

Before launching its new theme, “Discover a Land, Not Far Away”, the resort targeted the local community, especially lifestyle gurus active on social media. The goal was to offer entrée‎ to Terranea so they could share their experiences, and in the process grow the resort’s fan base.

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To Handle the Visual Social Content Vortex, Brands Seek Balance

Palo Alto Egg Sculpture FinalWhile U.S. residents experienced the polar vortex this winter, another whirlwind phenomenon has surrounded the social media world in recent years: the surge of visual social content. Images and videos have become content’s hot currency, even surpassing text. Twitter’s redesign adds visuals, while platforms like Instagram, Vine and Pinterest continue to grow.

A Social Media Week New York session on Thursday addressed this shift. The Huffington Post’s executive tech editor Bianca Bosker moderated, and panelists included Craig Hepburn, Nokia‘s global head of digital and social media, Will Palley, JWT’s trends strategist, and Apu Gupta, CEO/co-founder at visual analytics firm Curalate.

As with other media transitions, visual content’s rise involves upsides and downsides. The panelists said those need to be weighed, since visual content poses as many challenges as it solves. They also outlined ways companies can leverage the swirling visual wave.

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TV’s Approach to Firing Up Social Fan Base Applies Across Brands

Stephen Colbert Jimmy Fallon“Give fans recognition and shine; that’s not precious to TV, it could apply to any fans out there”, said Tom Chirico, VP digital and social engagement for VH1. He appeared on a Social Media Week New York panel on Tuesday about social fandom, moderated by Lost Remote‘s Natan Edelsburg, along with Don Steele, VP digital marketing and fan engagement for Comedy Central and Tom Fishman, VP of social media for MTV.

“Fandom is different than fans, and it implies a different level of passion than casual fans. Being ‘superfans’ means having a long-term relationship with a show”, said Fishman. Passionate fans aren’t a new phenomenon, as anyone who watched the 50th anniversary of the Beatles‘ arrival in New York noted. Of course now with social media fans have more ways to interact with their favorite shows and performers than meeting their planes at the airport or mobbing their limos.

The panelists shared their conventional and unconventional methods for sparking fans’ interest.

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Desigual Clothing Brand Reflects Barcelona’s Sunny Spirit

desigual-logo-3“Our runway models are dancing and they’re not serious like they’re at a funeral, as are many models from other fashion brands”, said Borja Castresana, director of global marketing and communications at Desigual, a casual clothing line from Spain. His comment cut to the core of the brand’s positioning statement, “La vida es chula”, translated as “Life is cool.”

Castresana spoke during a Museum at FIT/Fashion Institute of Technology panel on Tuesday about Desigual and how the brand serves as an emblem for Barcelona where it’s based. Both the city and the brand convey similarly positive dispositions. As Spanish trends expert and author Gema Requena said, “the city as brand concept is key for competing in global markets.”

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Rio de Janeiro Has the Strangest Protest Ever: the Toilet Sit-in

rio toilet sit-in

Because some pictures don’t need cutlines.

All due respect to the great Stan Getz and Astrud Gilberto of 60s jazz fame, but when I think of “A Girl from Ipanema,” I’m afraid I will see beach bums dropping a deuce the next time I close my eyes and hum a snappy tune.

Why? This picture is the noted Ipanema Beach in Rio de Janeiro. And that’s a bunch of people dropping trow and sitting on toilets. It’s not some new tanning fad. Rather, it’s a protest. Apparently, Rio has an untreated water sewage issue and the city works are allegedly dumping said waste into the sea.

The group Meu Rio (My Rio) considered with the World Cup and 2016 Summer Olympics en route, it would be a great time to protest. I guess.

Well, Meu Rio, you’re number one…or number two. Go Rio!

The PhDs of Financial Scandals: Power, Hubris and (Billions of) Dollars

Citibank Game Final2Current financial scandals may be more complex and less glitzy than Wall Street crimes of the 1980s, but they involve similar underlying factors, according to two noted authors. Power, influence, egos, and hordes of money still play significant roles. Wolves still prowl Wall Street these days, though their fur has changed.

Bryan Burrough, co-author of Barbarians at the Gate: The Fall of RJR Nabisco, and William D. Cohan, author of Money and Power: How Goldman Sachs Came to Rule the World, spoke at a Museum of the City of New York event earlier this month to discuss changes in Wall Street culture and offer comments on the evolving cast of characters.

Press Coverage and Politics:
Press coverage has been hindered by complex “Wall Street jargon”, said Cohan. Financiers “created a black box so that fewer reporters can cover the subject since terminology is so foreign.” Financial reporting isn’t an area that can be easily added as a specialty.

The political climate also factors into today’s situation. “The public resents that bankers got bailouts for problems they caused and everyone else got bupkis”, said Cohan. He lamented the “symbiotic relationship between government and Wall Street and the revolving door” of former government officials joining financial firms.

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The High Life Atop New York’s Hotels: 16 Rooftop Heated Bars for Winter Celebrations

Monarch Lounge Terrace2Kimberly Hotel Outside2Manhattan’s high life is hotter than that of many major cities, including the home turf of the visiting Super Bowl teams. Denver has a scenic Rocky Mountain backdrop, and Seattle has the famous Space Needle. But the Big Apple has a growing number of hotel rooftop lounges with panoramic skyline views. The heat is on at many of these bars, now winterized with tents, heat lamps, or glass-enclosed with retractable roofs. So revelers can capture the outdoor spirit and sip a “Mad Mojito” without the Arctic chill.

PRNewser compiled a list of rooftop venues where you don’t need to be a hotel guest to enjoy the festive ambiance. Nearly all are open to the general public and can be set up for private events, though a few are for hosting groups only. These bars, located in midtown and downtown, on the east and west sides, range from casual to chic. But be sure to check ahead to see if the space is booked that night, or you may end up back on ground control.

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