Get new jobs for this search by email

Access Services Assistant for Library Services on the Tahlequah Campus

Access Services Assistant for Library Services on the Tahlequah Campus

1 week ago Be among the first 25 applicants

Job Summary

This position provides the first line of public service for library patrons, and ensures that libraries are open at appropriate times. In addition to providing students and researchers with access to the physical libraries, the Access Services Assistant connects patrons with appropriate sources, services, spaces, interfaces, or staff members to meet their research needs.

N99926 Access Services Assistant

Library - Tahlequah Campus

Job Summary

This position provides the first line of public service for library patrons, and ensures that libraries are open at appropriate times. In addition to providing students and researchers with access to the physical libraries, the Access Services Assistant connects patrons with appropriate sources, services, spaces, interfaces, or staff members to meet their research needs.

MAJOR DUTIES

Answers telephone and greets patrons. Provides directional information and assistance.

Provides basic assistance to patrons using library technology and equipment.

Supervises and helps train student assistants in Access Services functions including checking materials in and out, updating patron records, and re-shelving library materials.

Performs tasks such as checking materials in and out, updating patron records, receiving library fines and fees, and re-shelving library materials.

Helps prepare the library for opening and closing.

Processes incoming and outgoing Inter-library Loan requests.

Assists university faculty with course reserve requests, including the resolution of copyright issues.

Refers patrons with complex informational needs to appropriate Research and Instructional Services librarians.

Contacts campus police to deal with disruptive or problem patrons.

Participates in collection shifting.

Other duties as assigned.

Knowledge Required By The Position

Approachability and knowledge of library sources and services.

Excellent one-on-one teaching skills and knowledge of the latest library interfaces.

Knowledge of circulation processes and basic knowledge of the library’s classification systems. Requires supervisory skills.

Knowledge of circulation processes and basic knowledge of the library’s classification systems.

Diplomatic assertiveness in dealing with patrons who may be eager to enter or reluctant to leave. Requires observations skills to ensure everything is prepared and secure.

Knowledge of technical Inter-library Loan interfaces and occasional diplomacy skills in maintaining relationships with partner institutions.

Current knowledge of best copyright practices (which are continually changing) and tactful communication skills.

Strong interviewing skills and a basic understanding of disciplinary distinctions in higher education.

Good observations skills and decisiveness.

Basic understanding of library’s classification systems.

SUPERVISORY CONTROLS

The supervisor assigns work in terms of somewhat general instructions; many aspects of the work are covered specifically, but the employee must use some judgment. The supervisor spot-checks work as it is being done for compliance with procedures and patron satisfaction.

GUIDELINES

Guidelines include department and university policies and procedures, including circulation, reserve, and inter-library loan policies. In addition, this position must utilize building opening, closing and security procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related administrative and client services duties. The need for tactful communication and occasional conflicts between patron satisfaction and the need to provide effective stewardship of library resources may contribute to the complexity of the position.

The purpose of this position is to provide effective access services to students, faculty and other library clients.Success in this position contributes to the efficiency and effectiveness of those operations.

CONTACTS

Contacts are typically with co-workers, other college personnel, students, faculty, and members of the general public.

Contacts are typically to provide services, to give or exchange information, or to resolve problems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while standing or walking, and while intermittently sitting at a desk, standing, or stooping. The employee frequently lifts light objects and occasionally lifts moderately heavy objects.

The work is typically performed indoors in a library setting.Work may expose the employee to dust.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position has direct supervision over assigned student personnel.

Minimum Qualifications

Knowledge and level of competency commonly associated with completion of a high school diploma.

Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years of experience or service.Experience with public service and/or prior library experience is beneficial but not necessary. Training is provided by the Access Services Librarian, with input from Research and Instructional Services librarians.Previous experience as a part time student assistant is common; individuals without this experience would require additional training.

Preferred Qualifications

Some college coursework is preferred.

Annual salary $25,536.00 with excellent benefits, including generous leave time.

Anticipated hire date: 8/4/2025

Applications accepted until: 7/6/2025

Note: Posting will close to applicants at 11:59 pm, CST, on the date above

At the end of the application process, create your Candidate profile.

Notice to Applicants

It is Northeastern State University’s policy that all newly hired employees must provide an original Social Security card during the hiring process. Failure to provide an original Social Security card will delay the hiring process and ability to begin employment.

An application cannot be changed after it has been submitted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Higher Education

Referrals increase your chances of interviewing at Northeastern State University by 2x

Get notified about new Service Assistant jobs in Tahlequah, OK.

Tahlequah, OK $40,000.00-$50,000.00 2 years ago

Access Services Assistant for Library Services on the Tahlequah Campus

Health Services Human Resources Assistant

Administrative Secretary, College of Education Curriculum and Instruction, Tahlequah

Tahlequah, OK $35,500.00-$37,000.00 3 weeks ago

Exposition and Civic Facilities Office Assistant I

Early Childhood Education/Disabilities Coordinator

LEAD SALES ASSOCIATE-PT in FORT GIBSON, OK S01887

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.