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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$72,000.00/yr - $79,000.00/yr

This role ensures the reliability of endpoints, infrastructure, digital signage, and collaboration platforms such as Zoom and Poly. The Specialist will manage and resolve incidents via the Enterprise Ticket system, perform regular preventive maintenance, and support users through remote and onsite troubleshooting. Additional responsibilities include maintaining the Asset Inventory Database, conducting User Acceptance Testing (UAT), participating in on-call rotations, supporting after-hours and weekend project deployments, and fostering productive vendor relationships.

Responsibilities:

• Support and maintain technology
• Document and maintain Asset Inventory Database
• Manage incidents in the Enterprise Ticket system
• Endpoints and Infrastructure (Poly)
• Support Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the Dashboard
• Support Digital Signage Platform
• Perform Preventive Maintenance on technology
• Perform User Acceptance Testing (UAT)
• Perform On-call duty rotation
• Perform After-hour and weekend Project work as needed
• Perform Remote support of enterprise devices
• Perform Remote support of fellow team members and other sites
• Operations Staff is to report On-Site Monday thru Friday (essential personnel)

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 year of Technical Operations experience
• At least 1 year of experience with IT systems and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of with incident management and reporting tools

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science
• 1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ year of experience with ServiceNow
• 2+ years of experience with Windows 10/
• 2 + years of Audio Visual experience
• 1+ year of experience with Architectural and Wiring Drawings
• 1+ year of experience in room control systems (Crestron or AMX)
• 1+ year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles
• 1+ year of experience with Cloud based video conference platforms
• 1+ year of mobile device support

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Information Technology

• Industries

  IT Services and IT Consulting, Movies, Videos, and Sound, and Audio and Video Equipment Manufacturing

Referrals increase your chances of interviewing at Dexian by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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