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Description

Job Overview: As an Assistant Community Manager, you will support management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors. Your Responsibilities:

1. Provide exceptional customer service to clients and vendors at all times
2. Respond to inquiries and resolve questions or concerns promptly
3. Assist with daily financial management and recordkeeping
4. Assist with the bid process
5. Conduct regular site inspections as needed
6. Maintain all records in Connect, including work orders, resident info, association documents, and community info
7. Ensure proper maintenance of all files, records, and correspondence
8. Attend all necessary Board meetings
9. Assist in preparing Board meeting agendas, management reports, and other necessary documents
10. Help establish an annual calendar of association activities and deadlines
11. Assist walk-in homeowners and refer to the Community Manager when necessary
12. Handle mailings as needed
13. Maintain binders with agendas, modification requests, work orders, and financials
14. Meet weekly with the Community Manager to review open action items
15. Maintain regular attendance and punctuality

Skills & Qualifications

• College degree or equivalent experience
• Minimum 2 years’ experience in customer service
• Strong organizational and communication skills
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Knowledge of basic accounting and budgeting
• Ability to work under pressure and manage multiple tasks
• Ability to maintain detailed records and organize data
• Effective planning and organization skills
• Ability to work in a stressful environment and handle adversarial situations

Physical Requirements / Working Environment

• Sitting, standing, lifting up to 25 lbs, and walking on uneven surfaces
• Extended periods of sitting and standing
• Effective communication skills (phone and in person)
• Dexterity for typing and using office equipment
• Ability to work indoors and outdoors in varying conditions
• Extended hours, including evenings, weekends, and holidays

What We Offer

Full-time benefits including medical, dental, vision, paid holidays, and a 401k match. Occasional travel for training and events. Compensation: $19/hour.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales

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