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Title: Audio-Visual Support Tech

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 52R000 - Information Technology

Division: 4R1000 - Information Technology

Position Location: Richmond Campus

Driver Classification: Driver

FLSA: Non-Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Hours Per Week

Additional Schedule Details:

Posted Salary Grade: Non-Exempt - 45

Retirement: KTRS

Contact Person: Matt Hall

Job Summary/Basic Functions

An Eastern Kentucky University Information Technology Consultant utilizes in depth knowledge of computer hardware and software to provide excellent customer service in the daily operation of the IT Service Desk as it tests, evaluates and maintains IT equipment.

Minimum Qualifications

Education: Bachelor's degree required

Experience: Two or more year's technology support. Preferred in a university setting.

Licensure & Certifications

Preferred Qualifications:

Job Duties

• 40% - Participates with AV Support Team to provide excellent customer service to the University Community in resolving Audio Visual, Classroom Technology, and other campus IT issues in a campus environment of 450+ technology spaces. - ()
• 25% - Participates with AV Support team in the installation, programing, and support of Extron room Audio-Visual Control Systems and Global Software Monitoring Server and Database; updates Academic Technology's Asset Management Software, Digital Signage Network - ()
• 20% - Participates in AV Technology Quality Assurance Program - Test, evaluate, and maintain Audio-Visual solutions and AV equipped spaces throughout campus. - ()
• 10% - Respond to Faculty Requests for Training, Consultation, and/or Event Facilitation - ()
• 5% - Other duties as assigned to insure the efficient operations of the department. - ()
  
  

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Higher Education

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