Library Associate - Patron Experience (Part Time) Job at City of ...
City of Englewood Colorado - Englewood, CO, United States, 80151
Work at City of Englewood Colorado
Overview
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Overview
Library Associate - Patron Experience (Part Time)
Library Associate - Patron Experience (Part Time)
City of Englewood Colorado provided pay range
This range is provided by City of Englewood Colorado. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$22.31/hr - $22.31/hr
Position Summary
The Part-Time Library Associate - Patron Experience provides excellent customer service by assisting library patrons with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Promptly processes library materials to ensure patron access and accuracy of records.
REPORTING RELATIONSHIPS
Reports to: Library Supervisor - Patron Experience
Direct Reports: None
Duties And Responsibilities
The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Customer Service (70%)
- Delivers circulation services, including issuing new cards and using the integrated library system (Sierra) to check materials in and out. Prepares items accurately to fulfill patron holds and for return to partner libraries.
- Provides basic library information, technology assistance, referrals and reader's advisory guidance to patrons. May assist with development and delivery of library programs.
- Uses high-level customer service skills to determine and respond to patron needs. Creates a positive inviting atmosphere for all patrons.
- Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary.
- Creates inviting displays of library materials and may develop thematic lists of books and other resources
- Ensures accuracy of database by updating location codes and item status as needed.
- Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials in accordance with established guidelines.
- Assists with local shelving of returned materials.
- Creates inviting displays of library materials and may develop thematic lists of books and other resources
- Ensures accuracy of database by updating location codes and item status as needed.
- Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials in accordance with established guidelines.
- Assists with local shelving of returned materials.
- Participates in the responsibility for the general appearance and safety of the Library as a whole. Assists in opening and closing procedures.
- Keeps current on Library policies and procedures. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.
- Stays current on new trends and technologies in library service. Stays aware of library services and programs as well as current activities of the department and City.
- May collect, tabulate, maintain data and prepare standardized reports.
- May work directly with volunteers.
Education: Bachelor's Degree in any field required.
Work Experience: 2 years of customer service experience required; 1 year library and/or bookstore experience preferred.
Certifications and/or Licensures: None
Required Driver's License: Yes
An equivalent combination of education, training and relevant job experience may be substituted.
Knowledge, Skills, And Abilities
Working Knowledge
- Use of general office technology and familiarity with basic library systems
- Trends in library services, information technology, and publishing
- Communicate with patrons in a professional, friendly and age-appropriate manner
- Ability to deal with stressful situations with tact and diplomacy
- Consistently and accurately follow detailed procedures
- Work productively in a team environment
- Fluency in Spanish highly valued
Work is performed in a standard library environment, requiring standing for extended periods of time. Work may also be performed in a standard office environment, requiring sitting for extended periods of time. Must be able to perform occasional lifting (up to 25 lbs.). This job requires visual and physical capabilities to work on computers and associated equipment for extended periods of time.
HOURLY RATE
$22.31 - $33.47/Hourly Rate
This is a part-time position.
APPLICATION DEADLINE
Sunday, June 8th, 2025
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
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