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Join to apply for the Audio Visual and Printer Technician role at eXcell, a division of Compucom Systems

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Audio Visual and Printer Technician to join their team onsite in Dallas, Texas, and provide end-user support for a long-term contract.

Vendor Management

• Manage third-party videoconferencing and printing maintenance agreements
• Oversee vendor-led installations, configurations, and maintenance of videoconference rooms (screens, display, audio services, network, and computer hardware)
• Oversee vendor-led installations, configurations, and maintenance of printer devices with the client
• Serve as the primary point of contact for VC and printing vendors, managing schedules, resolving issues, and ensuring timely project completion
• Review vendor plans and verify hardware placement and proper system configuration
• Conduct on-site inspections before, during, and after installations to ensure compliance with standards
• Address and document deficiencies or non-conformities and follow up with vendors for resolution

System Testing and Configuration

• Coordinate and execute technical tests for VC rooms and printer devices
• Test all vendor-installed systems for proper functionality, performance, and integration
• Validate operation of cameras, content transmission, network connectivity, meeting logins, and device connectivity for VC rooms
• Test printer access and connectivity for all users from print servers and Papercut
• Configure videoconference systems, including user permissions, software settings, and network integration
• Configure Papercut platform and Fax over IP admin settings
• Support print security and printer server administration

System Maintenance Oversight

• Coordinate vendor-led maintenance and upgrades
• Monitor system health weekly and report issues to vendors
• Validate maintenance through testing and performance checks
• Coordinate system upgrades and refreshes for VC and printers
• Support lifecycle projects for VC and printers

Documentation and Reporting

• Manage and administer Zoom videoconferencing system
• Manage XDM and client fleet

Printer Inventory Management

• Manage printer security settings
• Maintain records of vendor activities, installation details, configurations, and testing
• Generate reports, identify risks, and communicate updates
• Document system diagrams, hardware inventory, and issue history
• Attend weekly, bi-weekly, and monthly meetings as the main client POC

Training and Support

• Train end-users and staff on systems operation and troubleshooting
• Support third-party vendors and plan meetings
• Provide ongoing technical support and escalate issues as needed
• Support video conferencing sessions across locations
• Assist VIP users with access and calendar management
• Handle printer issues and escalations, perform root cause analysis

Skills and Qualifications

• Minimum 3+ years supporting A/V equipment and small to multifunctional printers
• Support end-users with issues and installations
• Excellent communication skills
• Ability to stand and walk for long periods
• Experience with ServiceNow is a plus
• CompTIA A+ Certification is a plus
• Vendor management/coordination experience

Wage Range

The rate is between $18.75 - $29.70 per hour. Factors affecting pay include location, skills, education, and experience.

Benefits

The company offers a comprehensive benefits package, including medical, dental, vision, life, AD&D, disability insurance, Employee Assistance Program, paid holidays, paid time off, parental leave, 401(k), and FSA/HSA benefits.

Note: Compensation details are as of the posting date; the company reserves the right to modify them. W2 only, no C2C. No H-1B sponsorship available at this time.

eXcell, a division of Compucom Systems, is an Equal Opportunity Employer. More info at www.compucom.com.