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Job Description Job Description Your Responsibilities Partner with agency leadership to build an outstanding operations function, with an emphasis on processes, tools, consistency and efficiency Own all aspects of project forecasting and resourcing in partnership with other teams within the enterprise and the OneTen agency to optimize workflow, capacity planning, and reporting Develop and execute health of the work moving through the agency at any time, managing any roadblocks, helping to resolve issues and redirect work at risk Identify areas of opportunity to optimize workflows, introduce tools, or improve reporting, in an evolving effort to improve efficiency and team engagement Develop and document creative processes, decision logs and other key information to support reliable and consistent workflows Assess what is currently working and reassess as the company and team evolves with flexible and evolving approach to operations Execute general agency operations communications and change management, with clear and consistent messaging and reinforcement Support ongoing administrative needs including freelance hiring and onboarding, documentation upkeep, meeting management and other as needed Qualifications Minimum of 5 years creative operations, traffic management, process efficiency or similar Proven experience in managing operations at a creative agency or with an in-house creative team with a focus on results and continuous improvement Outstanding knowledge and expertise in all aspects of project briefs, project trafficking, and cross-functional project management. Excellent verbal, visual and written communication skills; adept at communicating and reinforcing key information in a clear and digestible manner. Proactive approach to identifying and acting on ways to improve the workflow, continually pushing the vision forward Effective at building trusting relationships, seeking, and activating all opportunities for continuous improvement, and refining creative/marketing operations workflow Exceptional verbal and written communication skills and the confidence to present and connect with marketing and business leaders Sound judgment with effective prioritization/organizational skills and the ability to manage multiple projects simultaneously Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company Analytical mindset with the ability to use data to drive operational efficiencies, informative reporting, and ROI Knowledge of Agile workstreams, staying informed on industry standards, trends, and best practice