Freddie Mac is hiring: Risk User Experience Specialist in San Fra...
Freddie Mac - San Francisco, CA, United States, 94199
Work at Freddie Mac
Overview
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Overview
Employer Industry: Financial Technology
Why consider this job opportunity:
- Salary up to $94,900 for US employees in major metropolitan areas
- Opportunity for career advancement and growth within the organization
- Competitive equity (stock options) package included
- Supportive and collaborative work environment focused on user experience
- Chance to make a positive impact on risk management and user satisfaction
- Commitment to diversity and inclusion in the workplace
What to Expect (Job Responsibilities):
- Respond to limit request increases from high and moderate risk users, reviewing account and transactional activity
- Review and make decisions on remote check deposits submitted by users
- Manage a high-volume caseload while adhering to service level agreements
- Respond to Risk support requests related to limit increases and account operations inquiries
- Document rationale for risk decisions and write clear documentation on processes
What is Required (Qualifications):
- 2-3 years of experience in the risk space within banking, fintech, or other financial services
- Strong understanding of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
- Exceptional written communication skills with clarity and purpose
- Ability to manage relationships with external parties confidently and kindly
- Strong problem-solving skills and a focus on efficiency
How to Stand Out (Preferred Qualifications):
- Experience working in customer support or user experience roles within the financial services industry
- Familiarity with internal tools and third-party systems used in risk management
- Proven track record of identifying opportunities for process improvements
#FinancialTechnology #RiskManagement #UserExperience #CareerOpportunity #DiversityAndInclusion
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