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About the Team

Our mission is to enhance the quality of our customers' lives at home. We prioritize our People First culture, customers, quality, shareholders, integrity, and corporate responsibility in all our actions and decisions.

Overview of the Design Studio Specialist role

You will inspire customers to express themselves in their homes, assist with design consultations, and promote ongoing engagement with our brand.

Responsibilities

1. Assist clients with design consultations both in-store and in-home, utilizing your design expertise to drive sales.
2. Perform in-home consultations, including measuring and assessing living spaces accurately.
3. Create and present design plans tailored to clients' needs, styles, and spaces.
4. Stay informed about current sales and promotions to meet or exceed sales goals.
5. Assist customers with services like gift wrapping, registry, merchandise locating, and special orders, maintaining exemplary service standards.
6. Demonstrate comprehensive product knowledge of the design studio assortment.

Criteria

• Strong communication, clienteling, and follow-up skills.
• Ability to manage complex orders across various sales channels.
• Experience or interest in design elements is preferred.
• Proven multitasking and prioritization abilities.
• 1-2 years of customer service and retail sales experience; specialty retail experience is a plus.

Physical Requirements

• Ability to be mobile on the sales floor for extended periods.
• Capability to lift and move items up to 75 lbs. safely.
• Full-time associates should have open availability; part-time associates must be available for a minimum of 15 hours weekly, including weekends and holiday seasons.

Our Commitment to Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion fosters innovation, teamwork, and superior customer experiences. We value authentic selves, contributions, and differences in our global company culture.

Benefits

• Generous discounts on all brands.
• 401(k) and investment options.
• Wellness programs supporting physical, financial, and emotional health.
• Paid vacations and holidays (full-time).
• Health, dental, and vision insurance, including domestic partner benefits (full-time).

Continued Learning Opportunities

• Development plans and career discussions.
• Annual performance reviews.
• Cross-brand and cross-functional career paths.
• Online training and leadership development.

Note: Immigration sponsorship and relocation assistance are not provided for this role. We are an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with local laws.