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Join to apply for the UX Research Lead role at Western Union Join to apply for the UX Research Lead role at Western Union Get AI-powered advice on this job and more exclusive features. – Denver, CO Are you ready to work with an international organization committed to making financial services accessible to people everywhere? Are you ready to bring your skills & experience to a financial services organization that helps people prosper?Then it’s time to join Western Union as a UX Research Lead. JR0125115 UX Research Lead – Denver, CO Are you ready to work with an international organization committed to making financial services accessible to people everywhere? Are you ready to bring your skills & experience to a financial services organization that helps people prosper?Then it’s time to join Western Union as a UX Research Lead. Western Union powers your pursuit The UX Researcher leads a team of researchers in discovering actionable user insights that inform product strategy and design decisions. This role is responsible for establishing and scaling research methodologies that uncover user needs, behaviors, and pain points across complex product ecosystems. The UX Research Lead translates research findings into strategic recommendations that drive user-centered product development and business impact. Role Responsibilities Develop comprehensive research strategies aligned with product roadmaps and business objectives Establish rigorous research methodologies, tools, governance, and best practices Partner with product, design, and engineering leadership to identify and prioritize research opportunities Oversee multiple research initiatives across qualitative and quantitative methods Translate complex research findings into actionable insights for stakeholders at all levels Advocate for user-centered decision making throughout the organization Build scalable research operations that maximize impact while optimizing resources Measure and communicate the business impact of research activities Role Requirements 6+ years of user experience research in a product-focused environment Deep expertise in various research methodologies (usability testing, interviews, surveys, field studies, diary studies, analytics integration) Strong understanding of both qualitative and quantitative research approaches and when to apply each Demonstrated ability to influence product strategy through research insights Experience developing research programs that scale across multiple product areas Excellent communication skills with ability to synthesize complex findings into compelling narratives Strong stakeholder management and cross-functional collaboration skills Background in Human-Computer Interaction, Psychology, Anthropology, or related disciplines Master's degree or PhD in HCI, Cognitive Psychology, Anthropology, or related field preferred We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ Salary The base salary range is $127,000-$159,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your United States – Specific Benefits Include Flexible Time off Medical, Dental and Life Insurance Tuition Assistance Program Parental Leave One day volunteer time off $0 Money Transfer Fee Discount Code – Quarterly Recognition Program “Game Changers” Employee Discount Program Global Adoption Assistance Global Scholarship Awards Program 4% Western Union Contribution to 401K Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. -RC1 Estimated Job Posting End Date 06-20-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function General Business Industries Financial Services and Banking Referrals increase your chances of interviewing at Western Union by 2x Get notified about new User Experience Researcher jobs in Denver, CO . 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