Audit Manager, Face-to-Face Marketing
Barclays - Wilmington
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Overview
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Overview
We are seeking a highly motivated and experienced professional to join our team as an Audit Manager – Face to Face Marketing. We’re looking for someone with strong experience in data/file set-up management, as well as technical and testing support for F2F projects. To be successful as an Audit Manager – Face to Face Marketing, you should have the following experience: Experience in auditing and controls is required. Knowledge and experience in marketing and/or technology operations. Experience in the financial and/or credit card industry. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role is located in Wilmington, Delaware. Purpose of the Role To manage and implement the service management framework for internal service provision, including management of contractual documentation, service change governance, and performance reporting, collaborating with business stakeholders to facilitate a consistent and efficient approach across all global Service Management offices. Accountabilities Management, oversight, and implementation of the service management framework for internal service provision. Collaboration with teams across the bank to ensure adherence to internal service management processes. Management of internal service change governance processes, including oversight and maintenance of contractual agreements for internal service provisioning and oversight of BX hierarchy alignment. Development of reports and insights on internal service management performance and communication of findings to internal senior stakeholders. Participation in projects and initiatives to improve internal service management efficiency and effectiveness. Identification of areas for improvement to continually evolve internal service management through process improvement and automation, working with business stakeholders to implement changes. Assistant Vice President Expectations To advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness while collaborating closely with other functions/business divisions. Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraising performance relative to objectives and determining reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. For an individual contributor, lead collaborative assignments and guide team members through structured assignments, identifying the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, combining cross-functional methodologies or practices to meet required outcomes. Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work closely related to that of other areas, requiring an understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work for business-aligned support to keep up to speed with business activity and strategy. Engage in complex analysis of data from multiple internal and external sources to solve problems creatively and effectively. Communicate complex information, which could include sensitive or difficult information. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave. #J-18808-Ljbffr