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Information Specialist (Librarian Reference)

Zimmerman Associates, Inc. is searching for an Information Specialist (Librarian) to support a project in the Denver, CO area. The qualified candidate will have 5 years of experience in providing customer service, including direct and virtual email reference services.

Responsibilities include:

• Applying research methods and practices to identify and retrieve information (through traditional and online reference tools), especially in Law and Criminal Justice areas.
• Providing professional-level (Librarian) support for client reference and information management services in multiple formats such as email, web forms, paper mail, phone, etc.
• High skill in communicating verbally and in writing to top government officials.
• Knowledge of Reference Databases.
• Supporting content maintenance, operation, and updating of a shared knowledgebase of frequently asked questions.
• Supporting the preparation of statistical and analytical reports related to reference services, application management, and use of the knowledge base resources.
• Maintaining lists of resources, publications, websites, etc. on various topics.
• Knowledge of updating blogs and social media sites.
• Reviewing and updating standard response templates in collaboration with other reference and supervisory staff.
• Assisting in the review of new materials for potential inclusion within the knowledge base or for potential distribution to staff for current awareness.
• Providing input and consultation on upgrades and/or repairs to the website based on user input and comments received.
• Making recommendations for improvements and enhancements to the Internet and Intranet sites to increase usability and accessibility.

Minimum Qualifications:

• MLS degree from an accredited school required.

Tags: information Librarian, reference, MLS

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veterans status, or any other legally protected status.