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Library Assistant 4, Access & Resource Services - Evening and Weekend Operations and Stacks Management

Join to apply for the Library Assistant 4, Access & Resource Services - Evening and Weekend Operations and Stacks Management role at Case Western Reserve University

Library Assistant 4, Access & Resource Services - Evening and Weekend Operations and Stacks Management

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Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $18.75 per hour.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

POSITION OBJECTIVE

Working under occasional supervision, the Library Assistant 4 (LA4) has primary reporting line and responsibility to the LA5 Evening Supervisor, Access & Resource Services Team and operates as a library specialist within the Knowledge and Creativity Commons. Work is subject to review within guidelines established by both the primary and secondary supervisor. Advanced knowledge of functional area policies and procedures is expected at this level with the ability to take responsibility for the unit in the absence of more senior staff. The LA4 manages workflows and processes related to stacks and collections management. Duties may include hiring, scheduling, and training of staff, temporary employees, and students. This role requires availability during evenings and weekends, specifically from Sunday to Thursday, 3:30 pm to 12:00 am. Must be flexible to adjust the work schedule to accommodate changes in operational hours, including over university breaks, summers, and holidays and to fulfill staffing requirements.

Essential Functions

• Knowledge and Creativity Commons: Provide first-contact customer service at all physical and online service points within the commons to include training and maintenance of equipment, knowledge of collections and access within the physical stacks and the online catalog, general reference assistance, knowledge of the Freedman Center equipment and digital services, oversight of spaces, referrals, and directional assistance. Oversee major circulation activities, including staffing supervision, first line customer service support, problem resolution, payment management, stacks access and facility and safety issues. Respond to a variety of overnight issues and confirm resolution or effective referral within and beyond the team, as needed. Responsible for a library unit in the absence of more senior level staff. (30%)
• Evenings/Weekends: During evening and weekends, oversee all level one service center activities to include staff supervision and scheduling, first-contact customer service support, problem resolution, payment management, and all facility and safety issues. Launch resource sharing duties. Respond to a variety of overnight issues and confirm resolution or effective referral. The library assistant is responsible for the area in the absence of more senior level staff. (25%)
• Stacks Management: Oversee the maintenance of the library stacks systems, ensure user access to the stacks, respond to and troubleshoot mechanical issues, communicate with technicians, report repairs, and verify problem resolution. Collaborate with the Collections Strategies and Assessment Librarian to assess collection space requirements, determine shelving adjustments, and oversee any required shifting of collection. Lead and direct projects for stacks maintenance (e.g., shelf-reading and shelf-shifting) as necessary to improve use of the collection for users. Implement related staff training (20%)
• Special Projects Collaborator: In consultation with the supervisor of this position, opportunities to engage in short-term project collaborations may arise from other Kelvin Smith Library teams, including from the Collections, Research and Engagement Services Division and
  
  
  

Research and Engagement Services and University Archives & Special Collections teams. (10%)

• Staff and Student Employee Training and Supervision: Coordinate and implement ongoing training activities for staff and student employees. Oversee the work of student employees in the assigned area by providing training, assigning tasks, and monitoring performance. Communicate feedback and performance updates to the supervisor as needed. (8%)
• Professional development and engagement, including service on committees and working groups and attending learning sessions, maintaining awareness of current trends and developments in the field and contributing to a work culture of inclusion of distinct perspectives, civility, and belonging. (6%)
  
  
  

Nonessential Functions

Perform other duties as assigned. (<1%)

CONTACTS

Department: Frequent contact with library staff in all Kelvin Smith library teams to maintain workflow.

University: Frequent contact with faculty and staff and/or staff of other campus libraries primarily in reference to cataloging queries and other customer services.

External: Frequent contact with vendors in resolving departmental specific issues.

Students: Frequent and direct contact both with student staff and student patrons to address concerns/problems and/or use and interpret established procedures.

Supervisory Responsibilities

Will monitor the performance of student employees and assist with the direct training of students.

Qualifications

Education/Experience: High school education with 4 years of relevant experience; OR Associate¿s degree and 1 year of relevant experience.

Required Skills

• Technical skills: Familiarity with stacks management, inventory tools, library systems and software. Experience with Alma (or similar Library Services Platforms) and StackMap is a plus. Proficient in managing collections workflows such as shelving, shelf reading, range cards and organization. Skilled with Windows or Mac computers, standard software (Word, email), and internet research.
• Policy Interpretation and Judgment: Ability to learn and apply a wide range of evolving policies, exercising sound judgment in situations requiring individual interpretation, particularly in the context of information resources at Case Western Reserve University libraries.
• Interpersonal and Communication Skills: Strong ability to interact effectively with colleagues, supervisors, and customers, and to clearly convey policies and technical concepts to diverse audiences.
• Team Collaboration: Ability to work collaboratively and diplomatically in team environments to achieve shared goals.
• Customer Service Orientation: Experience delivering high-quality, responsive, and professional service and support.
• Curiosity and Initiative to Learn: Demonstrated interest in learning new tools, technologies, and processes, with a proactive approach to personal and professional development.
• Independence and Receptiveness: Capable of working independently while remaining open to direction and feedback.
• Supervision and Delegation: Skilled in supervising students or staff, delegating and collaborating on tasks, and assuming responsibility for outcomes.
• Policy and Training Development: Proficient in creating training materials and writing clear, actionable policy documentation.
• Task Management and Prioritization: Proficient in managing multiple projects, setting priorities, and meeting deadlines.
• Adaptability and Initiative: Proactive and creative in promoting change, solving problems, and improving processes.
• Organizational Skills: Strong attention to detail and ability to manage complex workflows efficiently.
• Reliability and Attendance: Demonstrated commitment to consistent attendance and punctuality.
• Physical Capability: Able to bend, stoop, reach, and lift materials as required in a library setting.
• Mission-Driven Support: History of supporting and advocating for students in alignment with institutional values and policies, including a commitment to fostering an environment of inclusion of distinct perspectives and promoting civility and belonging.
• Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Ability to interact with colleagues, supervisors, and customers face to face.
• Ability to meet consistent attendance.
  
  
  

WORKING CONDITIONS

A fast-paced office and library environment that requires flexibility and adaptability to reassess priorities as needed. The role involves a high level of customer service and frequent interaction with patrons, along with regular physical activity. Regular duties include repetitive computer use involving a keyboard and mouse, as well as physical tasks such as bending, stooping, reaching, and lifting library materials. Nights and weekends are required including Sunday through Thursday. Must be flexible to adjust the work schedule to accommodate changes in operational hours, including over university breaks, summers, and holidays and to meet staffing needs. This position is not eligible for the staff hybrid work program.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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