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Customer Service/Library (Student Help/Federal Work Study)

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Customer Service/Library (Student Help/Federal Work Study)

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Join to apply for the Customer Service/Library (Student Help/Federal Work Study) role at Lakeshore College

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This range is provided by Lakeshore College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.95/hr - $14.95/hr

Employment Type temporary/limited term

Location Cleveland, WI

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Of Weeks

Varies

Hours per week

15-20 hours per week

Work Schedule Days

Schedule

Flexibility around students' availability. 15-20 hours in spring and fall, and up to 32 hours in summer.

Reports To

Library Manager

Recruitment Group

Student

Multiple Locations - See job description for more details:

No

Closing Date

Salary Expectation

$14.95 per hour

Lakeshore's Mission

Transform individuals to strengthen our communities through innovative and accessible learning.

SHIFT: Monday-Friday, flexibility around students availability.

LOCATION: Lakeshore College - Cleveland, Wisconsin

POSITION SUMMARY: The position reports to the Library/Academic Support Manager; primary duties at the Lakeshore library desk. Responsible for providing a variety of clerical, promotional, and support services as well as excellent customer service in person, by phone, and via email. The Student Resource Center includes the Welcome Center, Library, Academic Success and Tutoring, Career and Employment Services, and Student Life. This position is also responsible for providing essential support in college recruitment by conducting campus tours and preparing for student visits. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other Duties May Be Assigned)

• Guide prospective students, families, and other visitors through the campus while offering insightful information about campus facilities, programs, and support services.
• Assist in preparing for and actively participating in college events, helping to support tours of program areas and student life experiences.
• Assist customers at the Library desk.
• Materials maintenance: check-in/check-out, reshelve, shelf read, shift, weed, catalog, process interlibrary loan.
• Create promotional material, PowerPoint slides, signage, book displays, and student newsletter articles.
• Assist students with basic computer support; demonstrate use of Blackboard, Office 365, Navigate, and MyLakeshore.
• Type/create/update various administrative projects.
• Assist with digitizing archive materials.
  
  

Education And Experience

• High school diploma or equivalent is required.
• Must be enrolled in a program pursuing a minimum of six credits per semester
  
  

Certifications, Licensure, Registration

• None
  
  

Knowledge, Skills, And Abilities

KNOWLEDGE

• Knowledge of Lakeshore's mission, vision, and strategic direction.
  
  

Skills

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.
  
  

Abilities

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team, and/or with minimal supervision.
• Present self in a professional, ethical, and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students, and all stakeholders.
  
  

Physical Demands/Work Environment

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.
• The noise level in the work environment is usually moderate.
  
  

Condition(s) Of Employment

• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
• Student success always comes first and it is expected that the student maintains average grades while employed. Failure to do so may result in their student help position being discontinued.
• Students must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program.
  
  

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

LakeshoreProud

Lakeshore College does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, disability, age, sexual orientation, genetic testing, lack of English skills, arrest or conviction record, political affiliation, veteran status, parental status, marital status, pregnancy or other protected categories, in its services, employment, programs, and/or educational programs and activities, including but not limited to admissions, access and participation. The college attempts to be in compliance with all federal laws including but not limited to Title IX & section 504. Inquiries regarding nondiscrimination policies are handled by the executive director of human resources/vice president of student success, 1290 North Avenue, Cleveland WI 53015, phone 920.693.1139 or 888.468.6582, ext. 1139.

Lakeshore College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs or activities. Persons requiring accommodation to access the college's programs, services, and/or employment should call Lakeshore at 920.693.1000 or 888. Go To Lakeshore (888.468.6582), or TTY 711.

Website: WWW.GOTOLTC.EDU | Telephone: 1-888-GOTOLTC

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