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Library Associate (Part-Time) - Douglass Branch Library

Join to apply for the Library Associate (Part-Time) - Douglass Branch Library role at Champaign County Library

Library Associate (Part-Time) - Douglass Branch Library

3 days ago Be among the first 25 applicants

Join to apply for the Library Associate (Part-Time) - Douglass Branch Library role at Champaign County Library

Description

Under the supervision of the Douglass Branch Manager, the Library Associate assists customers of all ages at the Douglass Branch Library with information and reference questions; helps plan, prepare, and execute programming for all ages; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Makerspace; prepares displays and demonstrates library resources; and assists with collection support. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable of popular books, movies and current technology and is eager to assist library customers.

Description

Under the supervision of the Douglass Branch Manager, the Library Associate assists customers of all ages at the Douglass Branch Library with information and reference questions; helps plan, prepare, and execute programming for all ages; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Makerspace; prepares displays and demonstrates library resources; and assists with collection support. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable of popular books, movies and current technology and is eager to assist library customers.

Two positions open. Scheduled 20 hours a week and includes daytime, evening, and weekend shifts.

Open until filled, with first review of applicants on June 16, 2025.

Examples of Duties

• Assists with circulation procedures, including checking in and out materials, issuing library cards, processing holds, and generating reports
• Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
• Provide support in the planning, preparation, and execution of relevant and engaging programs for all ages
• Assist customers in their use of library and personal technology and equipment; perform basic troubleshooting with hardware, software, and makerspace equipment
• Answer informational and basic reference questions for customers of all ages
• Help to maintain the collection, internal staff, and public webpages
• Merchandise books and other library materials to enhance their appeal and promote their use
• Compile statistics and prepare activity reports
• Participate on the social media team
• Monitor and address customer behavior to ensure a safe and welcoming environment
• May represent Douglass Branch Library at community and neighborhood meetings and programs
• Assist with training of library volunteers and staff
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned
  
  

Requirements

• Exceptional customer service skills and commitment to public service
• Ability to work with library customers and staff in a consistently friendly and efficient manner
• Knowledge of and interest in books (print and electronic), music, and movies
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Excellent oral and written communication skills
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Some experience with a library catalog or automation system
• Some knowledge of library procedures, methods, techniques
• Ability to coordinate the work of others, including volunteers
• Ability to perform routine clerical and record-keeping tasks
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Good vision and hearing to effectively engage with customers
• Physical ability to lift library materials weighing up to 40 pounds, assist in setup of events, and to push fully loaded carts of library materials
• Satisfactory pre-employment background check
  
  

Acceptable Experience and Training

• Bachelor degree required
• One year of supervisory or team leader experience preferred
• Public library experience preferred
• Customer service experience preferred
• Knowledge of Spanish and/or French is helpful
• Any combination of experience and education that provides the knowledge, skills, and abilities
  
  

The Champaign Public Library offers a comprehensive benefit package to regular full- and part-time employees that includes paid sick leave, vacation, and nine paid holidays each year.

Employees working 29 hours or less are not eligible for health insurance.

Other benefits include health and life insurance, and participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as dental and vision insurance, Employee Assistance Program, and deferred compensation plans.

01

Are you a current or previous Champaign Public Library volunteer or practicum student?

• Yes
• No
  
  

02

Do you have any relatives who work for the Champaign Public Library?

• Yes
• No
  
  

03

If you have relatives who work for the Champaign Public Library, please share their name. [The answer box will allow you to enter 12 lines of text.]

04

What is your highest level of education?

• Less than high school
• High school diploma or GED
• Some college
• College degree or higher
  
  

05

Do you have or are you able to obtain a valid Illinois driver's license by the time of hire and a personal automobile for job-related transportation?

• Yes
• No
  
  

06

Are you available to work a flexible schedule that includes daytime, evening and weekend hours?

• Yes
• No
  
  

07

How many years of experience do you have working in a public library?

• 1-2 years
• 3-4 years
• 5 or more years
• None
  
  

08

If you have public library experience, please describe the kind of work that you did. [The answer box will allow you to enter 12 lines of text.]

09

How many years of experience do you have assisting with events or programs?

• 1-2 years
• 3-4 years
• 5 or more years
• None
  
  

10

Please tell us more about your experience assisting with events and programs. [The answer box will allow you to enter 12 lines of text.]

11

Please indicate how many years of experience you have providing excellent customer service.

• 1-2 years
• 3-4 years
• 5 or more years
• None
  
  

12

Please tell us about your customer service experience. [The answer box will allow you to enter 12 lines of text.]

13

Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library. [The answer box will allow you to enter 12 lines of text.]

14

I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.

• I have included the names of three references in my application
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Education and Training

• Industries

  Libraries

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