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Associate Staffing provided pay range

This range is provided by Associate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42.00/hr - $42.00/hr

The Company

We are a leading provider of satellite television, wireless services, and innovative technology solutions. With over 40 years of industry experience, we have consistently disrupted the market by pioneering advancements. We are committed to delivering exceptional service and connectivity to millions of customers nationwide. Our team is driven by a passion for innovation, collaboration, and growth, making this an exciting place to build a career and shape the future of communication.

Job Summary

We’re hiring a skilled UX/UI Designer and Developer with strong experience in AWS Connect. This hybrid role focuses on creating intuitive tools for call centers and customer service, using AWS technologies to enhance both agent and customer experiences.

Responsibilities

• Design user-friendly interfaces for portals, IVRs, chatbots, and agent dashboards
• Build and optimize AWS Connect contact flows, IVRs, and system integrations
• Use AWS tools like Lambda, Lex, Polly, and CloudWatch to enhance solutions
• Collaborate with cross-functional teams to ensure effective, scalable designs
• Lead testing, prototyping, and continuous improvement using real-time feedback
• Monitor performance metrics and make data-driven improvements
  
  

Requirements

• Bachelor’s degree in design, IT, or related field
• 5+ years of UX/UI experience, especially with call center tools
• Strong hands-on experience with AWS Connect and related services
• Front-end development skills (HTML, CSS, JavaScript)
• Familiarity with tools like Figma, Sketch, Adobe XD
• Excellent collaboration, communication, and problem-solving skills
  
  

Preferred

• Experience with AI tools (Amazon Lex, chatbots)
• Agile methodology and tools (Jira, Trello)
• AWS certifications
• Understanding of customer service KPIs and analytics
  
  

Equal Opportunity Employer

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Staffing and Recruiting

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