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Resp & Qualifications

PURPOSE:

The Senior User Experience Designer is proficient at user research, interaction design and visual design. The individual will collaborate with Product Management, End users, Business stakeholders and Engineering teams to ensure that there is clear understanding of the expected user experience and create scalable design solutions for the product. The Senior User Experience Designer will leverage their deep knowledge of user-centered design processes and methodology to create optimal user experiences. They will conceptualize innovative solutions, create user experience specifications, workflows, mockups etc to meet or exceed the needs of end users and stakeholders. As a valued member of the UX team, the individual will use their skills and insights in a collaborative, agile environment to deliver great experiences across products/platforms. Provides mentorship and guidance to team members. Strong presentation and facilitation skills.

ESSENTIAL FUNCTIONS:

Interaction Design to lead card sorting activities, Create Content strategy. Conceptualize navigation schemas, search schema & taxonomies. Identify user scenarios, Create sitemap, task flows, user flows and wireframes. Lead the team to review UX interaction design and provide guidance and mentorship.

Visual Design to create UI mockups, Review UI mockup's created by UX team members and provide guidance to the team members to improve the design. Contribute to the improvement of enterprise level Design system and supports its maintenance. Collaborate with development team to ensure the UX/UI standards/guidelines can be applied to development artifacts in the final delivery of the product.

UX Research to lead UX research phase. Define UX research technique. Recruit user research participants. Conduct stakeholder interviews, user interviews. Deliver user research findings or reports. Conduct competitive analysis, market assessment, heuristic evaluation and deliver result or reports. Develop personas, empathy maps and user journey maps. Perform quantitative, qualitative user testing and compile finding reports. Mentoring other team members on the research technique.

UX Strategy & Planning to define UX strategy for the product. Create UX roadmap. Plan UX activities and deliverables. Define UX metrics and use that to improve the user experience throughout product lifecycle; leveraging web analytics where required.

QUALIFICATIONS:

Education Level:

Bachelor's Degree, Human-Computer Interaction, Industrial Design, Psychology, Graphic design, Computer Science or other related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience

: 5 years related experience.

Licenses/Certifications

User Experience \Certified User Experience Professional (CUEP) Preferred

Knowledge, Skills and Abilities (KSAs)

Knowledge of markup language HTML/CSS.,

Experience in user research and user testing tools.

Basic knowledge of Lean UX and Agile environments.

Excellent communication skills both written and verbal.

Ability to analyze, organize and prioritize work while meeting multiple deadlines.

Experience in Adobe XD, Axure, Balsamiq, Invision, UXPin, InDesign, Sketch;

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range:

$92,664 - $184,041

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Healthcare Analytics

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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REQNUMBER: 20088